Senior Customer Success Manager

Senior Customer Success Manager – B2B SaaS (Enterprise)

Senior Customer Success Manager | US Shift | B2B SaaS

Location: Bangalore, Karnataka, India Work Mode: Hybrid - minimum 2 days/week from office; 3–4 days/week during the first 3 months of onboarding Job Type: Full-time Working Hours: 8:00 AM – 5:00 PM EST (US Shift) / 6:30 PM -3:30 AM IST

Job Summary

We are looking for an experienced Senior Customer Success Manager to manage a portfolio of strategic, high-value enterprise customers for a growing B2B SaaS company in the alumni engagement and fundraising space.

The ideal candidate will own the complete post-sales customer journey, driving successful onboarding, product adoption, customer health, retention support, expansion opportunities, and customer advocacy.

This role involves working closely with senior customer stakeholders, including Directors and VPs, to understand their business goals, deliver measurable outcomes, and build long-term strategic partnerships. You will also collaborate with cross-functional teams to resolve complex challenges, improve customer success processes, and leverage AI to enhance customer outcomes and operational efficiency.

Pay: ₹1,500,000.00 - ₹2,800,000.00 per year

Work Location: Hybrid remote in Bengaluru, Karnataka