Senior Client Success Manager (Klaviyo Email & SMS)
# Senior Client Success Manager (Klaviyo Email & SMS) **Nest Marketing** · Remote · `Remote` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role The role We’re a DTC email and SMS retention agency. You’ll be the main point of contact for a group of our brand clients. You make sure they feel informed and confident, and that the work our team ships actually gets results in Klaviyo. You won’t be doing the design or copy yourself. You’ll be the person who knows each client’s brand, keeps the account healthy, and makes sure flows and campaigns go out on time and on strategy. What you’ll do day to day - Onboard new clients through our intake process: read the Slack channel history, confirm brand assets and Klaviyo access are in, complete the ICP and VOC doc, and brief the team so flows and campaigns can start - Confirm the welcome flow offer with the client directly and set deadlines for the team - Review flows and campaign designs in Figma, share them with the client, and get approval before anything goes live - Message clients at least every 2 days, with weekly performance reports and monthly deeper reviews - Reach out proactively with wins, risks, list health updates, and upcoming opportunities - Explain performance in plain language: “this email drove $X,” not “this email had a 42% open rate” - Run weekly account health checks in Klaviyo: flow vs. campaign revenue split, flow drops, campaign performance by engaged segment, bounce rate, and sender domain - Build list cleaning segments, get sign-off, and suppress unengaged profiles - Send drop details to clients (email number, date, time and time zone, Klaviyo link, screenshots, SMS copy) - Set expectations on testing, ramp-up timelines, and iteration, especially with new clients - Log conversations and decisions in the client channel, close the loop after every change, and escalate anything you can’t answer Requirements - Based in the US or Canada (North America preferred), with availability during North American business hours - Hands-on Klaviyo experience, with email and SMS for DTC or ecommerce brands - You can read an account and tell if it’s healthy: deliverability, list hygiene, flow performance, campaign revenue - You can turn data into a clear next step for the client - Strong written communication, with clients and with the team - Proactive. You don’t wait for clients to ask how things are going - You ask questions when you’re unsure instead of guessing - Comfortable managing several clients and deadlines at once - Reliable, remote, and available to communicate through the day Nice to have - Agency or client-facing account management experience - Experience working with designers, copywriters, and implementers - Familiarity with Loom, Fireflies, and Figma review workflows Tools you’ll use - Klaviyo for accounts, flows, campaigns, and reporting - Slack for client channels and team communication - Figma for reviewing flow and campaign designs - Loom for walkthroughs and training - Fireflies for meeting notes and action items - Claude for digging deeper into campaign data Questions we’re asking - How many years have you worked in email or SMS retention, and on which brands or accounts? - Walk us through how you’d run a health check on a Klaviyo account you just inherited. - A client’s campaign revenue dropped this week and they’re worried. What do you tell them? - What would make you suspect a list is hurting deliverability, and what would you do about it? - Tell us about a time you caught a problem before the client did. - How do you handle a new client who expects big results on Day 1? Pay: $3,000.00 - $5,000.00 per month Work Location: Remote
Наблюдалась 2026-10-20, впервые 2026-10-20, источник — Indeed.