Senior Client Success Manager (9 months)

Closing date for applications: 25/11/2026

Location London, United Kingdom

Salary £80,600 – £120,900

Job typeFixed Term Contract | Contract typeFull Time

Hybrid

You’ll split your time between working from home and at one of our offices, hubs or customer locations. Most hybrid roles require a minimum of two days a week in the office, with some roles requiring more frequent on-site collaboration.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00287853

We’re building something better

This role is in NatWest Boxed

At NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Senior Client Success Manager

• You’ll be managing NatWest Boxed client relationships and owning the client strategic plans to ensure clients fully optimise our services for their needs
• We’ll look to you to gain a thorough understand of the client’s strategic aspirations, and identify how the NatWest Boxed existing products and pipeline can help drive client value
• Hone your leadership skills in an environment where we take a real investment in your career progression
• This role is available for a period of 9 months

What you'll do

In your new role, you’ll manage your own portfolio of clients, whilst delivering outstanding client service and the highest quality customer outcomes. You’ll leverage the expertise and knowledge of NatWest Boxed and provide senior client coverage, helping to reduce churn by increasing user adoption and NPS, and assist with upselling and account expansion.

Additionally, you’ll be:

• Fostering strong client relationships and supporting clients as they transition from sales prospects to active users of NatWest Boxed
• Implementing the right client success metrics and KPIs to measure and report the effectiveness of client accounts
• Working closely with the sales and product teams to ensure client satisfaction, acting as voice of client regarding issues/opportunities and enhancements
• Making sure the client continuously sees value in the relationship by aligning on their key success criteria
• Managing Client Due Diligence (CDD) and Onboarding processes, ensuring strong engagement with the clients and internal stakeholders to ensure clients are onboarded rapidly

The skills you'll need

You’ll need to have knowledge of the Banking-as-a-Service (BaaS) industry and have good relationship management, selling and influencing skills.

We also expect you to have:

• An understanding of the market and client bases across the industry
• Experience in senior external client exposure and influence
• A proven track record in delivering financial targets
• Good verbal and written communication skill
• Good relationship management skills

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

£

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Bishopsgate hub

Based only a few minutes’ walk from Liverpool Street Station, the central location of this office makes working there incredibly convenient. Everything you need is close by, so you can run errands, go to the gym, and socialise with friends and colleagues before and after work.

Bishopsgate recently underwent a multi-year refurbishment programme to improve spaces and facilities as well as become more sustainable.