(Senior) Business Analyst (SAP CRM & Services)

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Act as an internal consultant to understand the business needs/processes in sales and service operation.

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Liaise with internal and/or external project teams to support project implementation and problem resolution

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Provide IT system (sales and services) support to global users

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Investigating, trouble-shooting and resolving reported system issues.

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Work in SAP S4hana, ABAP, SQL, MS .NET environment.

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Support the development and scaling of AI initiatives in QTC/CRM