Senior Branch Manager

We are Hiring!!!

Looking for experienced Branch Manager to lead our immigration sales team, drive revenue growth, manage branch operations and expand our client base across immigration consultancy services.

Key Responsibilities:

1. Branch Operations & Management

• Oversee the overall functioning and daily operations of the branch.
• Ensure smooth coordination between sales, counselling, case processing, documentation, and customer service teams.
• Establish operational procedures and maintain professional standards across the branch.
• Monitor employee attendance, discipline, productivity, and adherence to company policies.
• Prepare regular branch performance reports for senior management.

1. Sales & Revenue Generation

• Develop and implement effective sales strategies to achieve monthly, quarterly, and annual revenue targets.
• Drive sales of immigration and visa consultancy services, including Canada PR, Australia PR, skilled migration, visitor visas, and other relevant immigration programs offered by the company.
• Monitor sales pipelines, lead conversion rates, follow-ups, and client acquisition activities.
• Identify new business opportunities and implement strategies to increase revenue and profitability.
• Review individual and team sales performance and take corrective action where required.
• Ensure timely follow-up with prospective clients and maintain an effective lead management process.

1. Team Leadership & Performance Management

• Recruit, train, motivate and manage immigration sales consultants and counsellors.
• Set individual and team sales targets and monitor performance against established KPIs.
• Conduct regular team meetings, sales reviews, and performance evaluations.
• Provide coaching and guidance to improve sales techniques, negotiation skills, and client handling.
• Maintain employee accountability, discipline, and adherence to company policies.
• Foster a professional, collaborative, and results-oriented working environment.

1. Client Relationship Management

• Oversee client consultations and ensure professional communication throughout the sales process.
• Handle escalated client concerns, complaints, and service-related issues.
• Ensure clients receive accurate information about immigration programs, eligibility requirements, documentation, fees, and processing procedures.
• Build long-term client relationships to encourage referrals, repeat business, and positive reviews.
• Maintain transparency in client communication and avoid misleading claims or guarantees regarding visa approvals or immigration outcomes.

1. Business Development & Marketing

• Develop strategies to expand the branch's client base and market presence.
• Build relationships with referral partners, corporate clients, and relevant business networks.
• Coordinate with marketing teams to generate quality leads through digital campaigns, promotions, and other channels.
• Analyze market trends, competitor activities, and customer requirements to identify growth opportunities.
• Explore new sales channels and partnership opportunities to strengthen the company's market position.

1. Immigration Process Coordination & Compliance

• Maintain a working knowledge of immigration programs and visa categories offered by the company.
• Coordinate with case processing and documentation teams to ensure a smooth transition from sales to service delivery.
• Ensure clients are provided with accurate information regarding eligibility, documentation, fees, timelines, and applicable conditions.
• Ensure the sales team follows approved company procedures, client agreements, and ethical sales practices.
• Coordinate with relevant compliance or case processing personnel to ensure that client information is handled appropriately and documentation is complete.
• Ensure all services are marketed and delivered in accordance with applicable UAE laws, licensing requirements, and relevant destination-country regulations.

1. Reporting & Financial Performance

• Prepare and submit daily, weekly, and monthly sales and operational reports.
• Monitor revenue, collections, conversion ratios, outstanding payments, and branch expenses.
• Track sales team KPIs and identify areas requiring improvement.
• Ensure appropriate documentation of client payments, agreements, and sales transactions.

Qualifications & Experience:

• Bachelor's degree in Business Administration, Sales, Marketing, Management or a related field preferred.
• Minimum 8-10 years of experience in immigration sales, consultancy or a related service industry with relevant leadership or branch management experience.
• Proven track record of achieving sales targets and managing a sales team.
• Experience in immigration consultancy services, preferably Canada PR, Australia PR, skilled migration, and visitor visa services.
• Previous experience in the UAE market will be an advantage.
• Strong understanding of sales processes, lead management, client counselling, and business development.
• Knowledge of immigration regulations and compliance requirements relevant to the services offered.

Required Skills & Competencies:

• Strong leadership and team management skills.
• Excellent communication, presentation, and negotiation abilities.
• Results-oriented approach with a strong focus on revenue growth.
• Ability to manage multiple priorities and work under pressure.
• Strong client relationship management and problem-solving skills.
• Excellent reporting, planning, and analytical abilities.
• Proficiency in CRM systems, Microsoft Office, and sales reporting tools.
• High standards of professionalism, integrity, and ethical business conduct.

Salary & Benefits:

• Competitive salary based on experience and qualifications.
• Career growth opportunities.
• Other benefits in accordance with company policy and applicable UAE labour law.

Interested candidates share their cv to hr@thecompletemigration.com/info@thecompletemigration.com or Whatsapp +971 56 632 1308

Work Location: In person