Senior Barista
# Senior Barista **The Whole One Yard Inc.** · Makati · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role Job Summary: Deliver exceptional customer experiences through advanced coffee skills, leadership, and operational support. Serve as Shift Leader when assigned, ensuring smooth café operations, consistent bar standards, and team development. Primary Duties and Responsibilities: Customer Interaction and Service Excellence Welcome and engage customers warmly and professionally. Demonstrate expert knowledge of coffee origins, flavor notes, and brewing techniques. Handle customer complaints proactively and escalate critical issues appropriately. Actively recommend products, seasonal items, and promotions to enhance customer experience and increase sales. Educate customers on coffee preparation, brewing techniques, and tasting notes during interactions. Document and share customer feedback with the team to continuously improve service standards. Lead by example to maintain consistent Yardstick service quality. Coffee Bar Operations Prepare high-quality espresso, pour-over, batch brew, and manual-method beverages. Perform calibration, dialing-in, and first-level equipment troubleshooting. Ensure beverage quality consistency and adherence to Yardstick standards. Maintain bar cleanliness and organized workstations. Monitor and complete daily checklists to ensure bar readiness and operational standards. Assist in inventory management: monitor stock levels, place orders for replenishment, and track usage to reduce waste. Support shifts at other café branches when needed, ensuring consistent service and beverage quality. Assist on guest shifts and participate in other coffee-related programs conducted in the café. Conduct Flavor Bar Sessions and host single-cup experiences, guiding customers through coffee tastings and education. Assist with BOH duties including pastry and kakigori preparation. Prepare and serve pastries and kakigori according to standard recipes and presentation standards. Cashier & FOH Duties Take accurate orders efficiently, including handling special requests, modifiers, and customizations. Process payments confidently using multiple methods and manage complex transactions (split bills, refunds, discounts, loyalty points). Recommend products, seasonal items, and promotions to maximize sales, using knowledge of customer preferences. Be well-versed in Yardstick’s Bean Shop offerings, including machines, coffee equipment, gear, and retail beans, and assist customers with informed recommendations. Conduct coffee equipment and machine demos, showcasing proper use and maintenance to customers. Lead coffee sampling sessions, engaging customers to showcase products and educate them on coffee origins, flavor profiles, and brewing techniques. Supervise FOH operations, ensuring smooth order flow, floor readiness, and exceptional customer experience. Reconcile cash at the end of the shift accurately and endorse properly to Duty Supervisor/Manager. Handle escalated customer inquiries and complaints professionally, providing quick resolutions or escalating to management if needed. Support team members in FOH operations and mentor Junior Baristas on proper cashiering, customer service, and product knowledge. Shift Leader Responsibilities Oversee floor operations, staff assignments, and workflow. Monitor ticket orders and ensure timely delivery. Coach Junior Baristas in real-time and provide operational guidance. Maintain mid-shift and daily checklists, floor readiness, and staff break schedules. Support kitchen coordination and expedite service as needed. Resolve operational issues and make on-the-spot decisions to maintain smooth service during the shift. Monitor overall café flow, ensuring coordination between bar, kitchen, and FOH. Motivate team members, recognize good performance, and address deviations in behavior. Ensure proper shift handovers and communicate key updates to incoming staff or management. Conduct spot checks to enforce beverage quality, cleanliness, and service standards throughout the shift. Qualifications Graduate of any 4-year course. Minimum of 2 years of experience as a senior barista or in the food and beverage industry. Excellent communication and community empathy skills. Strategic thinker able to work across departments. Willing to learn on the job to tackle new responsibilities. Excellent multitasking, critical thinking, and problem-solving skills. Team player with good time-management skills. Benefits: Company events Employee discount Opportunities for promotion Promotion to permanent employee Work Location: In person
Наблюдалась 2026-09-22, впервые 2026-09-21, источник — Indeed.