Senior Assistant Vice President-Project Management-Technical Project Management
# Senior Assistant Vice President-Project Management-Technical Project Management **EXL Service** · Pasay · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Job Description: Technology Operations leader for EXL Responsibilities: Basic Function: - Responsible for managing day to day Site Operations (Systems, Network, Voice) in line with the Centralized Technology Operations team - Responsible for client service delivery in line with the agreed Master Service Agreement (MSA) and service levels (SLA/s), as per contract - Manage Customer Relationship and act as a first Point of Contact for any Process / Functional Escalations Essential Functions - Ensure availability of Technology for Business – End to end ownership for Technology Availability, Service Desk, Site Specific systems, network, Voice environment - Client Portfolio Management – End of End documentation / reporting ready & up-to-date for any business requirements - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation - Participation in Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders - Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes – Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements - Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams - Major Incidents Database – Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future Primary Internal Interactions - Business Operations - All Technology Sub-Functions - EXL Internal / External Audit Teams Primary External Interactions - Client Teams – especially Client Technology Teams - External Vendors – Primarily for Service Desk Management Qualifications: Technical Skills - Good understanding of Networking, Systems, Voice and business applications. - An industry recognized certification like ITIL / ITSM is an advantage Process Specific Skills - Ability to interface and communicate at all levels within EXL and Client organizations - Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital - Working knowledge of MS office, MS Project and Visio Soft skills (Desired) - Good presentation and interpersonal skills - Excellent problem-solving skills in a cross functional environment Soft Skills (Minimum) - Strong verbal and written communication skills (English) - Strong customer service orientation ability to connect with global customers and work with Global teams - Good listening and consultative skills
Наблюдалась 2026-10-15, впервые 2026-10-13, источник — Indeed.