Senior Account Manager, Sensormatic Solutions Japan
# Senior Account Manager, Sensormatic Solutions Japan **Johnson Controls** · 東京都 渋谷区 · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Key Responsibilities Customer Relationship Management - Develop and maintain strong relationships with existing Tier 1 / Tier 2 Retail clients, ensuring high levels of customer satisfaction, retention, and business growth. - Act as a trusted advisor to customers, understanding their business challenges and providing tailored solutions that deliver measurable value. - Manage all commercial and operational requirements of assigned customers, ensuring effective support throughout the customer lifecycle. - Work proactively to resolve customer issues, coordinate internal resources, and maintain strong executive-level engagement. - Drive opportunities to timely closure, ensuring Purchase Orders (POs) are secured within agreed customer timelines and company expectations. New Business Development - Identify, qualify, and pursue new logo opportunities within targeted market segments, driving demand generation and revenue growth. - Develop and execute account penetration and prospecting strategies to expand the customer base. - Qualify and prioritize major opportunities, ensuring alignment with overall sales strategy and regional objectives. - Build and maintain a healthy sales pipeline capable of delivering sustainable revenue growth. - Collaborate with channel partners to identify and develop new customer opportunities across key vertical markets. Channel Management - Recruit, enable, develop, and manage channel partners to maximize market coverage and revenue generation. - Support partners throughout the sales cycle, including opportunity identification, customer engagement, solution positioning, and commercial negotiations. - Develop and execute joint business plans with channel partners to increase pipeline generation and market penetration. - Implement core channel programs, tools, and incentive initiatives that drive positive partner performance while minimizing channel conflict. - Provide sales mentorship, training, and ongoing support to channel partners to ensure successful execution of sales strategies. Global Account Coordination & Internal Liaison - Act as the primary liaison between Global Account teams, customers in Japan, channel partners, and internal stakeholders to ensure alignment of business priorities and customer expectations. - Support the execution of global account strategies within Japan, partnering closely with regional and global leadership teams. - Coordinate local customer activities and provide market insights that contribute to global account planning and growth initiatives. - Facilitate effective communication between customers, global account teams, solution architects, service delivery teams, operations, and leadership stakeholders. - Ensure customer and market requirements from Japan are accurately represented within regional and global business discussions. Sales Strategy & Execution - Collaborate with cross-functional teams including Marketing, Solution Architects, Professional Services, Customer Success, and Service Delivery to create compelling value propositions and sales strategies. - Lead the sales closure process and ensure compliance with Sensormatic Solutions sales methodologies, policies, and practices. - Develop strategic account plans and business growth initiatives for key customers and prospects. - Drive execution of both direct and indirect sales strategies to maximize territory performance and revenue achievement. - Identify emerging market opportunities, competitive threats, and industry trends to support business planning. CRM Excellence & Forecast Management - Maintain accurate and current opportunity management within Salesforce. - Ensure all opportunities are properly qualified, updated, and advanced through the appropriate sales stages according to established sales processes. - Keep account records, pipeline information, account plans, forecasts, and customer data updated and reflective of current business conditions. - Deliver accurate monthly, quarterly, and annual forecasts, including pipeline reviews, outlook assessments, and risk evaluations. - Support business planning activities through disciplined forecasting and pipeline management practices. Performance Monitoring & Reporting - Monitor key performance indicators (KPIs) and provide regular updates to senior leadership regarding sales performance, pipeline status, forecast accuracy, and market developments. - Prepare and deliver monthly business reviews, account plans, forecast updates, and strategic growth presentations. - Represent Japan during regional and global sales calls, business reviews, and leadership meetings. - Provide clear visibility into forecast performance, market opportunities, emerging risks, and customer developments. - Maintain accountability for achieving assigned sales targets, growth objectives, and performance metrics. Cross-Functional Collaboration & Operational Excellence - Partner closely with Sales Operations, Customer Service, Supply Chain, Finance, Professional Services, and Service Delivery teams to ensure seamless business execution. - Facilitate smooth operational processes from opportunity creation through order management, delivery, invoicing, and project completion. - Coordinate internal resources to support customer requirements and ensure successful execution of commitments. - Promote effective communication across all stakeholders to achieve operational excellence and customer satisfaction. - Drive continuous improvements in internal processes, forecasting discipline, and customer engagement practices. Requirements / Qualifications Education & Experience - Bachelor’s degree in Business Administration, Marketing, Engineering, Information Technology, or a related field. - Minimum 5-8 years of successful sales, account management, business development, or channel management experience within retail technology, security solutions, SaaS, enterprise software, or related industries. - Proven track record of achieving and exceeding sales quotas, revenue targets, and strategic business objectives. - Experience managing strategic enterprise accounts and complex sales cycles. - Previous experience working with channel partners, distributors, system integrators, or technology alliances is highly desirable. - Experience supporting multinational customers and coordinating with regional and global stakeholders is preferred. Knowledge & Skills - Strong consultative selling, negotiation, and relationship management skills. - Proven ability to identify customer needs and develop value-based business solutions. - Strong business development and prospecting capabilities, with a demonstrated ability to generate new opportunities and drive sustainable pipeline growth. - Strong commercial acumen with experience managing contracts, pricing discussions, and commercial negotiations. - Solid understanding of sales forecasting, pipeline management, and CRM best practices. - Experience using Salesforce or equivalent CRM platforms. - Strong analytical, presentation, and problem-solving skills. - Demonstrated ability to effectively navigate and influence stakeholders across multiple organizational levels, including operational teams, senior management, and executive leadership, both internally and externally. - Proven ability to operate successfully within complex matrix organizations and global business environments. - Strong executive presence and ability to engage effectively with C-level customer executives and senior internal leadership. - Ability to manage multiple priorities and work effectively in a fast-paced environment. Communication & Collaboration - Fluent business-level English and Japanese, both written and spoken. - Excellent communication, presentation, negotiation, and interpersonal skills. - Strong collaboration skills with a demonstrated ability to work effectively across Sales, Marketing, Operations, Finance, Supply Chain, Professional Services, Customer Success, Service Delivery, and Global Account teams. - Proven ability to build strong working relationships across cultures, functions, and organizational levels. - Ability to gain alignment, influence decision-making, and drive consensus among internal and external stakeholders. - Strong team-oriented mindset with a willingness to support colleagues and contribute to a high-performance culture. Preferred Industry Experience - Experience within Retail Technology, Loss Prevention, Electronic Article Surveillance (EAS), RFID, Computer Vision, Inventory Intelligence, Traffic Analytics, or Connected Retail solutions. - Experience selling RFID, Loss Prevention, Inventory Intelligence, Computer Vision, Traffic Insights, or related retail technology solutions is strongly preferred. - Strong understanding of the retail ecosystem, including retailers, system integrators, technology partners, and channel networks within Japan. - Knowledge of omnichannel retail, digital transformation, and store operations is highly desirable. Personal Attributes - Results-oriented with a strong sense of ownership and accountability. - Self-motivated, entrepreneurial mindset with the ability to work independently while collaborating effectively with broader teams. - Highly collaborative team player who actively supports colleagues and contributes to a positive work environment. - Customer-centric approach with a passion for delivering measurable business value. - Strategic thinker with strong execution capabilities. - Strong organizational, prioritization, and time-management skills. - Resilient and capable of performing effectively in a fast-paced, high-pressure environment with demanding deadlines and revenue targets. - Ability to maintain professionalism, composure, and sound judgment when managing challenging customer situations and competing priorities. - Adaptable and comfortable managing ambiguity, organizational change, and multiple concurrent initiatives. Success Measures The successful candidate will be measured on: - Revenue and margin achievement. - New logo acquisition, share-of-wallet expansion, and pipeline generation. - Customer retention and satisfaction. - Channel partner growth and productivity. - Forecast accuracy and Salesforce data quality. - Strategic account growth. - On-time order closure and Purchase Order attainment. - Effective representation of Japan in regional and global business reviews. - Operational excellence and cross-functional collaboration. - Strong stakeholder engagement and relationship development across customers, channel partners, and internal teams. - Contribution to a collaborative, high-performance culture while maintaining results under pressure. #LI-Onsite
Наблюдалась 2026-10-15, впервые 2026-10-13, источник — Indeed.