Senior Account Manager

Location: One Ayala, Makati

Shift : 8 hours/day. 9am - 6pm

Note : Should be okay to do field work for client meetings/visits.

JOB SUMMARY

Serve as the account manager and communication pivots between MegaXcess and high-value or key account third-party companies and government licensing bodies. Track, manage, and maintain information and documentation regarding ongoing projects and workloads. Cultivate and nurture positive relationships with both internal and external stakeholders. Take a proactive approach in addressing and resolving issues with third parties and internally.

DUTIES AND RESPONSIBILITIES

· First point of escalation for issues with third parties . Ensures all relevant information is gathered and coordinated with internal teams, management, and government licensing bodies prior to external escalation.

· Manage matrix relationships. Set clear timelines, guidelines, and processes with internal teams and third parties, and ensure completion of tasks and adherence to action items.

· Coordination and collaboration. Schedule, coordinate, and facilitate meetings, ensuring all relevant parties are informed and prepared, cover full agendas, and establish clear next steps

· Coordinate with Game Service Administrators. Gain a comprehensive understanding of third-party accounts, delving into their structure, priorities, and concerns with the aim of building working relationships with third-party organizations for efficient resolution of compliance concerns.

· Enable compliance processes. Oversee third-party and internal documents, discussions, and workloads, ensuring adherence to company policies and legal regulations. Coordinate, schedule, attend, and fulfill the compliance sections of on-site Post Audit Activities.

· Engage with C-Suite and Director level executives. Partner with senior management and key decision-makers to resolve complex compliance and account issues, while facilitating strategic discussions and meetings with exceptional professionalism, influence, and stakeholder management skills.

· Leads cross functional projects and initiatives across the Organization. Facilitate problem-solving process with strong administrative skills, persistence in follow-up, tactful communication, and proactive suggestions to internal management.

· Manage high value accounts and clients. Maintain accurate and up-to-date records, keeping track of key details, interactions, decisions, policies, and processes

· Undertake any other tasks deemed relevant by senior management. Support executive directives cascaded by management

EDUCATION AND EXPERIENCE

· Working experience in Senior Account Management or a similar role, involving direct, face-to-face, and written interactions with C-Level and Director-level leaders.

· Demonstrated proficiency in influencing and working with a matrixed project team.

· Proven experience in negotiation.

· Candidates with experience in paralegal, audit, compliance, AML, and the iGaming industry have a strong advantage.

· Possession of project management qualifications is a strong advantage.

· Familiarity with software integration offers a considerable advantage.

JOB COMPETENCIES AND SPECIFICATIONS

· Stakeholder Management: Maintains productive relationships with key leaders and owners of accounts. Understands account strategy and leverages this knowledge to successful execute actions to support strategic goals. Aligns stakeholder expectations with organizational objectives.

· Risk and Issue Management: Identifies and manages known risks and develops practical mitigation planning and actions while collaborating with stakeholders, partners and teams.

· Coordination and Operational Management: Coordinates projects, plans and actions effectively. Is able to manage commitments and dependencies and proactively supports team alignment and actions.

· Negotiation and Influence: Presents ideas persuasively, negotiates routine matters effectively and builds stakeholder agreement.

· Business Acumen: Understands organizational objectives and industry factors and considers strategic implications in decisions. Recommends plans and directions to maximize stakeholder and organizational objectives.

· Persistence in follow-up and follow through. Demonstrates strong end-to-end ownership of action items, ensuring timely resolution and successful outcomes. Exhibits tenacity and ownership in effectively driving actions to completion and ensuring stakeholder alignment.

· Detail-Oriented : Ensure accuracy and completeness in all tasks and responsibilities.

· Proficiency in Microsoft Office 365 Applications and Other Productivity Tools : Must possess at least average proficiency in utilizing Microsoft Office 365 applications and other essential productivity tools such as CRM, publishing and documentation tools.

Job Types: Full-time, Permanent

Work Location: In person