Senior Account Manager

This position requires weekly travel to a customer's site on Welwyn Garden City and some other client visits at short notice. We offer flexible working, however candidates must note that there is at least 1-day office based + client visits when required

We are not open to agencies for this hire, sorry

Augustus Martin is an award-winning creative manufacturing business, delivering innovative Point of Sale (POS), Out-of-Home (OOH), digital, print and retail marketing solutions for many of the UK's leading retailers and global brands. We combine creativity, manufacturing excellence and end-to-end campaign management to help our clients create engaging customer experiences and maximise the impact of every campaign.

As a Senior Account Manager, you will be responsible for managing and developing a portfolio of key customer accounts, building strong strategic relationships and ensuring the successful delivery of complex projects and campaigns.

You will act as a senior point of contact for clients, working collaboratively with Creative, Estimating, Production, Warehouse, Logistics and Installation teams to deliver outstanding customer service, maximise commercial opportunities and maintain account profitability.

The role will also support the Account Director (Tesco Lead) in achieving commercial objectives, identifying opportunities for account growth and providing guidance to less experienced members of the Account Management team.

DUTIES & RESPONSIBILITIES

• Manage and develop a portfolio of key customer accounts, building strong, long-term relationships with senior client stakeholders.
• Act as the primary point of contact for assigned accounts, ensuring exceptional customer service and effective communication.
• Develop account plans to support customer retention, revenue growth and long-term commercial opportunities.
• Interpret complex client briefs and coordinate internal teams to deliver innovative, practical and commercially effective solutions.
• Oversee the delivery of projects and campaigns from initial brief through to completion, ensuring agreed quality, budget and timescale objectives are achieved.
• Work closely with Estimating to ensure quotations and commercial proposals are accurate, competitive and profitable.
• Monitor account performance, revenue, gross margins and profitability, identifying opportunities for improvement.
• Proactively identify opportunities to expand existing accounts through additional products, services and integrated solutions.
• Develop a comprehensive understanding of Augustus Martin's full range of services, including Creative Design, Print Manufacturing, Warehousing & Logistics, Installation & Compliance and Digital Solutions.
• Build strong relationships with key decision-makers, understanding their business objectives and anticipating future requirements.
• Work collaboratively with Business Development colleagues to support new business opportunities, tenders and client proposals.
• Monitor project progress, proactively managing risks, resolving escalated issues and ensuring customer expectations are met.
• Coordinate with Production, Planning, Logistics and other departments to ensure efficient project delivery and operational alignment.
• Support the Account Director (Tesco Lead) with account forecasting, commercial reporting and the achievement of departmental objectives.
• Maintain accurate customer records, account forecasts and project information within the company's CRM and management systems.
• Provide guidance, mentoring and operational support to Account Managers and other colleagues where appropriate.
• Identify opportunities to improve customer experience, operational efficiency and commercial performance.
• Ensure compliance with company policies, Health & Safety legislation, environmental standards, COSHH requirements and ISO management systems, contributing to a safe, compliant and continuously improving workplace.

This list is not exclusive and can be subjected to change from time to time, depending on company’s needs.

KEY PERFORMANCE INDICATORS

• Revenue Growth.
• Gross Margin Improvement.
• EBITDA Contribution.
• Client Retention.
• Forecast Accuracy.
• Innovation Pipeline Development.
• FUZE Service Penetration.
• Customer Satisfaction / NPS.
• Operational Efficiency Improvements.

MINIMUM REQUIREMENTS

• Significant experience in Account Management, Client Services or Customer Relationship Management, preferably managing key or high-value accounts.
• Proven ability to develop and maintain strong relationships with senior client stakeholders.
• Understanding of creative design, structural 3D POS, print production and manufacturing processes. Ability to interpret client 3D briefs and asks – and manage through the business.
• Strong commercial awareness, including experience managing account revenue, profitability and commercial opportunities.
• Excellent communication, presentation and negotiation skills.
• Demonstrated ability to manage complex projects and multiple customer requirements simultaneously.
• Experience coordinating projects across multiple departments and managing competing priorities.
• Strong problem-solving and decision-making skills, with the ability to manage challenging customer situations.
• Ability to identify opportunities for account growth and develop long-term customer relationships.
• Strong organisational skills and exceptional attention to detail.
• Competent IT skills, including Microsoft Office and CRM or project management systems.
• Full UK driving licence and willingness to travel to customer sites when required.

DESIRED REQUIREMENTS

• Experience within the print, POS, retail marketing, packaging, creative agency or manufacturing sectors.
• Previous experience managing major retailers, FMCG brands or national marketing campaigns.
• Strong understanding of print production, retail display manufacturing and campaign management.
• Experience developing account strategies, commercial proposals and customer growth plans.
• Knowledge of creative design, structural POS and manufacturing processes.
• Understanding of warehousing, logistics, installation and integrated campaign delivery.
• Experience supporting tenders, contract negotiations or major client presentations.
• Previous experience mentoring or supporting junior Account Managers.
• Experience analysing account performance, profitability and customer KPIs.

Pay: £45,000.00 per year

Benefits:

• Casual dress
• Cycle to work scheme
• Employee discount
• On-site parking
• Referral programme
• Sick pay

Ability to commute/relocate:

• Bromley-by-Bow E3 3PB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have experience with interpreting client 3D briefs (for point of sale displays)?

Experience:

• Account management: 5 years (required)
• point of sale: 3 years (required)
• print sales: 2 years (required)

Willingness to travel:

• 50% (required)

Work Location: Hybrid remote in Bromley-by-Bow E3 3PB