Secure Operation Manager - MSS

About Us

Founded in 2004, Packet Systems Indonesia (PSI) is one of Indonesia's most trusted ICT systems integrators headquartered in Jakarta — delivering secure, scalable, and mission-critical technology solutions across networking, cybersecurity, cloud, and managed services.

As part of Logicalis Asia Pacific — the Architects of Change™ — PSI offers the best of both worlds: deep local expertise and agility, backed by global standards, international best practices, and a network of 7,000+ professionals across 30 territories.

At PSI, you'll belong to a community of hundreds of passionate engineers, consultants, and technology specialists who take pride in what they do. You'll grow through large-scale, business-critical projects spanning planning, design, deployment, and managed services — with real responsibility from day one. And you'll thrive in a people-first culture built on knowledge-sharing, continuous learning, and investment in your career.

We are proud to be a Great Place to Work® Certified™ organisation — a recognition that reflects the environment we've built together.

Indonesia's digital transformation is accelerating. Be one of the Architects of Change who leads it.

Role Description

• The primary function of the Leaders is to lead the SecOps team. This includes but is not limited to, the leadership of front-line security monitoring, incident response, threat intelligence, threat hunting, and SecOps platform engineering and management

Responsibilities

• Manages the SecOps team to maintain and deliver appropriate services.
• Oversees the delivery of all SecOps services in the service portfolio such as Real-Time Monitoring, Incident Management, Threat Hunting, Use Case Management, etc,
• Develops and facilitate cross coordination of implementation plans for new projects within the SecOps.
• Develops SecOps service metrics; implements and monitors controls to maintain appropriate service levels.
• Provides thought leadership on SecOps management and continue to catch up with industry trends.
• Understand and work together with L3 engineers for escalated P1 Incident Investigation activities, prioritized threat hunt and intelligences, and business critical SecOps services.
• Maintains and administers personnel activities for direct reports, including recruitment, assignments, training, performance evaluations, and reviews.
• Maintains knowledge of relevant regulations, compliance requirements and policies that may directly or indirectly impact the SecOps and its services.

Career: Technical Support

Career Type: Management

Job Type: Supervisor

Level: M11

Interested applicants are invited to apply via our careers portal. Only shortlisted candidates will be notified.

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At PSI, we are committed to creating a diverse and inclusive workplace where everyone can thrive.