Scheduling Coordinator II- FPA Access Center

The Scheduling Coordinator II is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and training less experienced staff. Assists in oversight of front desk and office activity in the absence of the Supervisor.

1. Schedules

patient FPA appointments and updates practice management system.

1. Collects

patient demographics and insurance information and enters into practice management system.

1. Verifies

patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.

1. May

schedule patients appointments for tests or consults.

1. May

initiate reminder calls for next days appointments.

1. Trains

and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.

1. May

perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.

1. Participates

in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.

1. May

participate and offer input into the Performance Appraisal process with the Supervisor.

1. Performs other related

duties.

• High School diploma/GED
• 3 years secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $19.02 - $28.53 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.