Scheduling Coord, Sr - DHI / Zephyrhills

Position Summary

Digestive Health Institute

West Region

Job Title: Scheduling Coordinator Sr.

Schedule Hours: Monday - Friday 7am - 4pm

Department: GI

Location: 38135 Market Square Drive Zephyrhills FL

Basic Qualifications

• Position Summary:
• The Scheduling Coordinator will communicate regularly with physicians, which may include patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.
• Why is Florida Medical Clinic Orlando Health your best place to work?
• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
• Responsibilities
• What You Will Do
• Responsible for maintenance of appropriate departmental schedules.
• May provide feedback to managers for human resources functions such as hiring, coaching, and counseling.
• Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
• Accurately communicates prep information, arrival time and arrival location to patients.
• Inputs and distributes charge management process on a daily basis, schedules and cancels multiple diagnostic and interventional procedures.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Knowledge of computer applications, multi-line telephone systems, printers, and fax copy machines, which may include required data entry.
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
• Assist in training or mentoring of all team members.
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Monitors workload each day and prioritizing based on department.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution.
• Qualifications
• Qualifications
• High school diploma and medical terminology and/or basic anatomy training required.
• Associate’s degree in business, information systems, clinical field or related may be substituted for up to two (2) years of experience.
• Three (3) years of experience in clinical registration and scheduling.
• Associated degree in Business, information systems clinical field or related may be substitute for two years of experience