Salesforce Systems & Applications Manager

Job Details

Pay

$95,000 - $110,000 Annually

Job type

Full Time / Exempt

Full job description

About the National Constitution Center

As the only nonprofit, nonpartisan institution devoted to the U.S. Constitution and its legacy of freedom, the National Constitution Center brings together people of all ages and perspectives, across America and around the world, to learn about, debate, and celebrate the greatest vision of human freedom in history: the U.S. Constitution.

Why Work With Us?

• Be part of a passionate, mission-driven team making a difference nationally.
• Thrive in a culture that values civil dialogue, openness, and teamwork.
• Enjoy opportunities to collaborate on innovative educational and public programs.
• Experience the unique energy of working in a landmark institution devoted to nonpartisan education and debate.
• Support and interact with people who care about history, civic engagement, and the future of democracy.

About the Role:

The Salesforce Systems & Applications Manager will serve as NCC’s primary internal expert and business owner for Salesforce Nonprofit Cloud and its integrated systems, which include: Marketing Cloud, Blackthorn, GoFundMePro, ACME, Amadeus, Apsona and Tableau.

The Manager will oversee Salesforce administration and architecture, system integrations, data governance, business process improvement, reporting, user adoption, and technology partner relationships. The role will also manage the organization’s CRM support and enhancement intake process, working with our agency partners through an Agile sprint process using JIRA.

Key Responsibilities

• Lead the ongoing implementation, administration, configuration, and optimization of Salesforce Nonprofit Cloud.
• Subject-matter expert for the Center’s Salesforce architecture, automation, security, reporting, and best practices.
• Develop scalable solutions that support organizational constituent management, fundraising, marketing, communications, events, education, and visitor engagement, and other organizational needs.
• Manage Salesforce releases, testing, deployments, documentation, and system improvements.
• Lead internal training on Salesforce usage.
• Develop and maintain a roadmap for Salesforce enhancements, integrations, technical debt, and future capabilities.
• Support the management of the performance and integration of Salesforce with key systems, including Marketing Cloud, Blackthorn, GoFundMePro, ACME, and Tableau.
• Partner with internal team leads, vendors and technical teams to troubleshoot issues and implement enhancements.
• Support NCC’s CRM data governance framework in partnership with the Vice President of Marketing and implementation partner, establishing standards, policies, processes, and accountability for constituent data.
• Monitor data quality across Salesforce and connected systems and lead efforts to resolve data issues reported by internal teams.
• Develop and maintain Salesforce reports, dashboards, and custom queries and define KPIs and reporting requirements.
• Support business intelligence and data visualization through Salesforce reports, Tableau, and Apsona.
• Champion Salesforce adoption and effective use across the organization.
• Manage relationships with Salesforce, implementation partners, consultants, and technology vendors in partnership with the Vice President of Marketing.

What We’re Looking For

• Bachelor’s degree or equivalent combination of education and experience.
• Salesforce Administrator certification required.
• 5+ years of hands-on Salesforce administration, implementation, or equivalent systems experience.
• 3+ years of experience with Salesforce Nonprofit Cloud.
• Demonstrated experience administering and optimizing Salesforce in a complex nonprofit or similarly integrated environment.
• Strong experience with Salesforce configuration, flow automation, security, reporting, data management, and integrations.
• Strong experience integrating Salesforce with third-party applications and managing data flows between systems.
• Experience with data governance, data quality, data stewardship, and CRM data standards.
• Experience with Agile project delivery and ticketing/project management tools such as JIRA.
• Experience with reporting and business intelligence tools, including Tableau and Apsona.
• Strong analytical, troubleshooting, project management, and organizational skills.
• Excellent written and verbal communication skills and the ability to translate technical concepts for non-technical audiences.
• Demonstrated ability to collaborate across departments and manage competing prioritie

Health and Wellness Benefits

Medical, Dental & Vision, Health Savings Account (HSA), Health Reimbursement Account (HRA), Flexible Spending Accounts, and Commuter Benefits.

Income Protection & Life Insurance

Employer-Paid Life and AD&D Insurance, Short-Term Disability, Long-Term Disability, and Voluntary Life Insurance

Wellness & Support Programs

Employee Assistance Program (EAP), Mental Health Coaching & Virtual Therapy, Nutrition Counseling, Fitness & Lifestyle Reimbursements and College Tuition Benefit

Retirement Savings Plan

Includes Safe Harbor Employer Matching Contribution for eligible participants.

Paid Time Off (PTO)

Employees receive a competitive PTO package that includes:

• Vacation Days, Sick Leave, Personal Days and Paid Holidays
• Specific PTO accrual rates and eligibility details are provided upon hire and outlined in the employee handbook.

Ready to Apply?

Click here to apply

Department

Marketing and Communications

Reports to

Vice President of Marketing