Salesforce Functional Analyst Service Cloud
# Salesforce Functional Analyst Service Cloud **Keystone Solutions** · Brussels · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role Mission Overview: Keystone Solutions is seeking a Salesforce Functional Analyst specializing in Service Cloud for a consultancy mission at a client site. This role involves working closely with the client to enhance their Salesforce CRM platform, particularly focusing on Service Cloud functionalities. Key Responsibilities: Analyze business needs and gather requirements. Design functional specifications, configure, and parameterize Service Cloud enhancements. Write user stories, functional specifications, and documentation. Conduct functional validation of developments and coordinate testing phases (SIT and UAT). Provide support to business users and manage enhancement requests. Prepare and monitor releases. Project Focus: The consultant will also be involved in a project aimed at automating the processing of delay certificate requests submitted by clients through contact forms. This includes: Analyzing and mapping current processes related to certificate requests. Identifying automation opportunities and defining business rules. Designing user journeys and automated processes within Salesforce. Integrating with necessary systems and data sources for request validation. Configuring and implementing required Salesforce functionalities. Validating functionality, coordinating tests, and supporting users during solution adoption. Defining monitoring, control, reporting mechanisms, and performance indicators. Support and Evolution: In addition to RUN activities and the automation project, the consultant will provide cross-functional support on the Salesforce Service Cloud and Sales Cloud platforms. Responsibilities include: Managing incidents and providing business-level functional support. Analyzing corrective maintenance requests. Managing the backlog and prioritizing enhancements. Coordinating with development, architecture, and operations teams. Maintaining operational procedures. Contributing to the continuous improvement of CRM, Customer Care, and B2B processes. Why Join Keystone Solutions: As a consultant at Keystone Solutions, you will experience: Consultancy Nature: Engage in on-site work and embody the consultant identity. Dynamic Projects: Tackle diverse challenges across various client environments. Turbo-Charged Learning: Benefit from professional development and broad learning experiences. Skyrocketing Ambition: Enjoy a commitment to career growth within our framework. Values: Being a "K-Stone" means bringing our core values to every engagement. If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today . Duration: 05/11/2026 - 31/12/2026 2 months • (part time 4/5) Skills required: Communication - Level: Expert - Most recent: This year Release Management - Level: Expert - Most recent: This year Salesforce - Level: Expert - Most recent: This year Testing - Level: Expert - Most recent: This year User Testing - Level: Expert - Most recent: This year Workshop Animation & Training - Level: Expert - Most recent: This year Language requirements: Dutch or French Level Native or bilingual proficiency English Level Nice to have
Наблюдалась 2026-09-21, впервые 2026-09-18, источник — Indeed.