Sales Support Specialist

Sales Support Specialist

Advanced Architectural Products (A2P) is a 10+ year old company specializing in composite products that are energy efficient and sustainable for the high growth commercial building industry and is looking to hire a Sales Support Specialist to support our Director of Sales, Regional Sales Manager and Top Partner accounts. Our goal is to empower individuals that have the ability to multi-task in a fast-paced environment and are detail driven to join our growing team.

Our business provides innovative solutions for improved Continuous Insulation (CI) outcomes and has a passion for developing customer advocates resulting in profitable growth. Our Company specializes in continuous insulation by providing one of a kind Composite Sub-Framing Systems, including GreenGirt CMH™ and SMARTci®, that meet the most recent ASHRAE requirements for commercial building envelopes.

We’ve made the Inc. 5000 list consecutively for 3 years as one of the fastest growing privately held companies in the country.

Expectations:

Provide technical support, behind-the-scenes paperwork and traffic logistics for our sales team and key partners. Candidate must be organized, customer focused, comfortable learning a technical product line and experienced with Microsoft Office and CRM systems. Prefer someone who has worked in construction, building products or manufacturing. This position is on-site in Allegan, MI; remote work may be considered for the right candidate.

Duties and Responsibilities

• Serve as the behind-the-scenes support for the Director of Sales and Regional Sales Manager, keeping quotes, orders and paperwork moving so they can stay in front of customers.
• Prepare quotes, proposals, bid packages and submittal documents from sales and estimating inputs.
• Act as the day-to-day contact for Top Partner accounts on quotes, orders, lead times and shipment status.
• Process purchase orders and order changes, confirming details with partners before release to production.
• Answer first-level technical questions on GreenGirt and SMARTci systems and send product data sheets, installation guides, test reports and warranty documents.
• Route complex engineering or code questions to the right internal expert and track them to closure.
• Coordinate production schedules and ship dates with the plant and the Sumner, WA distribution center.
• Schedule freight: request carrier quotes, book LTL and flatbed shipments, prepare bills of lading and track deliveries.
• Coordinate job-site delivery requirements and handle freight claims, returns and credit memos.
• Maintain accurate account, contact and opportunity records in HubSpot and produce weekly and monthly sales reports.
• Manage calendars, travel and meeting logistics for sales leadership and help prepare for partner reviews and trade shows.
• Able to work on multiple projects with changing priorities.
• Reliable, self-disciplined and detail driven.
• Problem solver who communicates early when issues arise.

Qualifications:

• Associate degree or equivalent work experience; Bachelor’s degree in business, construction management or a related field preferred.
• 5+ years of experience in sales support, inside sales, customer service or order management, ideally in manufacturing, construction or building products.
• Experience scheduling freight, working with carriers or preparing shipping documents is highly desirable.
• Familiarity with construction documents such as drawings, specifications, submittals and RFIs is a plus.
• Strong proficiency in Microsoft Office, especially Excel and Outlook; CRM experience required (HubSpot preferred).
• Excellent organizational, written, and verbal communication skills is a requirement.
• Ability to manage many open items and deadlines at once with a high level of accuracy.

Great benefits, salary $50,000–$60,000 based on experience.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person