Sales Support Manager

Irwin Naturals, a trusted name in natural wellness and nutritional products, is seeking a Mass Market Sales Support Manager to lead critical sales support operations and strengthen coordination across our mass market division. This role is ideal for a highly organized leader who thrives in a fast-paced environment and enjoys building strong relationships with customers, brokers, retailers, and internal business partners.

As Mass Market Sales Support Manager, you'll serve as a key liaison between sales, operations, logistics, and account teams to ensure alignment and successful execution across the business. You'll monitor sales trends, coordinate proactive shipping and allocation strategies, and help ensure monthly revenue goals are achieved through effective planning and collaboration. Your ability to anticipate challenges, resolve issues, and maintain strong customer relationships will be essential to supporting continued growth and operational excellence.

This role also includes overseeing compliance requirements, including account-specific agreements, data synchronization processes, certificates of insurance, and new account setup requirements. You'll work closely with customers and internal teams to resolve order issues, coordinate logistics, manage returns and credits, and ensure products are delivered accurately and on time.

In addition, you'll drive process improvements that enhance efficiency, accuracy, training, and overall customer support. You'll also lead the planning and execution of mass market trade shows, retailer events, and corporate entertainment activities, managing budgets, contracts, logistics, and event execution while representing the brand professionally and effectively.

Requirements:

• Experience supporting sales teams, brokers, and retailers within a CPG organization.
• Experience managing or supervising support staff.
• Ability to effectively collaborate with departments including Marketing, Accounting, Legal, MIS, and Distribution.
• Strong organizational, communication, and multitasking skills.
• Proficiency in SAP, Microsoft Excel, and PowerPoint.
• College degree preferred but not required.
• Ability to travel for annual trade shows and related business events.

If you're ready to take ownership of a critical sales support function and help drive operational success for a nationally recognized wellness brand, we'd love to hear from you.

Pay: From $72,500.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• On-site gym
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person