Sales Supervisor

We are seeking a dynamic, experienced, and target-driven Sales Supervisor to lead and motivate our sales team at our mobile phone accessories kiosk within a busy shopping centre. The successful candidate will be responsible for overseeing daily kiosk operations, driving sales performance, maximising revenue, and delivering exceptional customer service.

This role requires a proactive, hands-on leader with strong sales, organisational, and communication skills who can confidently engage with customers, motivate team members, and ensure the kiosk operates efficiently.

The Sales Supervisor will play a key role in achieving sales targets, promoting mobile phone accessories, maintaining attractive product displays, managing stock, and ensuring high standards of customer satisfaction.

Duties

• Lead, motivate, and supervise kiosk sales staff to achieve daily, weekly, and monthly sales targets.
• Actively engage with passing customers, promote products, and demonstrate effective selling techniques to increase sales.
• Drive revenue growth through effective upselling, cross-selling, and promotional strategies.
• Oversee daily kiosk operations, ensuring smooth opening and closing procedures, cleanliness, organisation, and professional presentation.
• Supervise the sale of mobile phone accessories, including phone cases, screen protectors, chargers, cables, power banks, and other related products.
• Train and support team members in product knowledge, customer engagement, sales techniques, and handling customer objections.
• Monitor individual and team sales performance, identify areas for improvement, and provide regular feedback and coaching.
• Ensure excellent customer service by assisting customers with product selection, compatibility enquiries, and after-sales support.
• Handle customer complaints, returns, and exchanges professionally in accordance with company policies.
• Maintain attractive and well-organised product displays to maximise customer interest and sales opportunities.
• Monitor stock levels, conduct regular inventory checks, and report stock shortages or discrepancies to management.
• Ensure accurate cash handling, card payments, till operations, and daily sales reconciliation.
• Prepare and submit daily sales reports, including individual staff performance, sales targets, and overall kiosk results.
• Organise staff rotas, breaks, and shift coverage to maintain adequate staffing during busy shopping centre trading hours.
• Ensure staff follow company policies, sales procedures, health and safety requirements, and shopping centre regulations.
• Support the recruitment, onboarding, and training of new sales team members when required.
• Maintain a positive, professional, and target-focused working environment that encourages teamwork and high performance.
• Stay informed about the latest mobile phone models, accessory trends, and product compatibility to provide accurate advice to customers.
• Assist with applying screen protectors and demonstrating products where required.
• Take responsibility for the overall sales performance, presentation, and smooth daily operation of the kiosk.

Skills

• Proven experience in retail sales, preferably within mobile phone accessories, mobile phone retail, electronics, or a similar fast-paced retail environment.
• Previous supervisory or team leadership experience, with the ability to manage, motivate, and develop sales staff effectively.
• Strong sales ability with a proven track record of achieving targets and maximising revenue.
• Confident and proactive approach to engaging customers, promoting products, and converting enquiries into sales.
• Excellent upselling and cross-selling skills, with the ability to increase average transaction values.
• Good knowledge of mobile phone accessories, including phone cases, screen protectors, chargers, cables, and compatibility with different mobile phone models.
• Strong leadership qualities with the ability to lead by example and maintain high team performance.
• Excellent verbal communication and interpersonal skills, with the confidence to approach and engage customers professionally.
• Multilingual or bilingual communication skills are advantageous.
• Strong organisational and time management skills, with the ability to manage multiple responsibilities in a busy kiosk environment.
• Good understanding of visual merchandising, stock management, and retail presentation standards.
• Ability to monitor sales performance, analyse results, and implement improvements to achieve business targets.
• Competence in cash handling, POS systems, stock control, and daily sales reporting.
• Strong problem-solving skills and the ability to handle customer complaints professionally.
• Reliable, punctual, flexible, and able to work under pressure during busy trading periods.
• Ability to work weekends, bank holidays, and flexible shifts in accordance with shopping centre operating hours.
• A positive, energetic, and results-driven attitude with a strong commitment to delivering excellent customer service.

Additional Information

This role is ideal for an ambitious and motivated individual who is passionate about retail sales, mobile phone accessories, and team leadership.

We are looking for a hands-on Sales Supervisor who leads by example , actively participates in selling, motivates staff to exceed targets, and takes ownership of the kiosk's overall performance.

The successful candidate will have the opportunity to develop their retail management skills while contributing to the growth and success of our mobile phone accessories business.

Pay: £35,000.00-£40,000.00 per year

Work Location: In person