Sales & Operations Manager
# Sales & Operations Manager **King Street Gym** · Manchester M2 4LQ · `On-site` 🕒 **Статус:** *Опубликовано: вчера* · *Источник: Indeed* --- ### About the Role REPORTING TO: General Manager/Head of Operations JOB PURPOSE The Sales & Operations Manager (SOM) is accountable for managing the club’s sales strategy and performance; and managing the club’s operational processes and standards. The SOM is accountable for leading; coaching and managing the team to deliver the club’s sales strategy to achieve new member sales and net member sales targets, along with managing the club’s health and safety; cleaning processes to deliver a safe and enjoyable member experience of the highest standard. They have a responsibility in delivering the club’s mission statement by pioneering exceptional member service standards, to aid member retention and uphold the club’s reputation. SALES ACCOUNTABILITIES · The main contributor in delivering new member sales and achieving the club’s associated sales KPIs. · Assist the General Manager (GM) in planning and delivering the monthly sales forecast, to meet the sales target, set by the Head of Group Operations. · Achieve the monthly sales target and year on year growth. · Proactively re-strategise the monthly sales forecast in instances where the club’s monthly new member sales are behind the month-to-date target. As necessary, increase the club’s outreach to gain additional leads to achieve the monthly target. · Grow the club’s member base by proactively managing the club’s net member movement (NMM) figure, through an effective sales strategy and retention control. · Gain feedback from members requesting to cancel their membership, using this information to improve services and facilities going forward. · Grow the club’s corporate member base through affective outreach and building strong relationships with local businesses. · Must have the confidence and ability to initiate and sustain face-to-face relationships with local businesses to drive the corporate membership base. · Consistently track and frequently review the eligibility of members on a discounted membership. All discounted memberships require (in-date) proof of eligibility attached to their account (e.g. student identification; Blue Light identification; valid proof of employment for corporate members). · Keep up to date with local competitor activity, to be communicated to the team through SWOT analysis. · Coach the team on how to use the SWOT analysis when objection handling, of prospective members. · Use the CMS’s appointment diary affectively to secure tour bookings and new member sign-ups. · Review and manage the sales tour booking process: incoming enquiry; confirm booking; action the tour; new member sign up/follow up with prospective members that didn’t sign up. · An effective Duty Manager during designated shifts. Refer to Duty Manager job description for accountabilities. · Must be able to work closely with the gyms Social Media and marketing consultants and the Fitness manager to produce viable online content. · Complete all reasonable requests of the General Manager in support of the business. This is not an exhaustive list. · Duty Management. OPERATIONAL ACCOUNTABILITES · Lead and manage the club team in delivering consistently high standards in cleaning; maintenance; and health and safety, across all areas. · Affectively train, coach and manage the cleaning team to complete all scheduled and adhoc cleaning tasks. · Review the daily cleaning schedule to ensure all tasks are complete and root cause any reasons for incomplete tasks. · Demonstrate keen attention to detail when reviewing the club standards and resolving all adhoc issues, spotting potential issue before they escalate. · Support GM in the performance management of underperforming colleagues. · Review and maintain sufficient stock levels of retail items; cleaning products; pool plant products; and first aid supplies. · Coach the team on daily plant room activities, such as pool test and reactive measures. · Conduct daily and weekly scheduled preventive maintenance within the plant room and poolside areas, to ensure the quality and availability of all facilities. · React swiftly to adhoc pool plant issues. · Liaising with the General Manager, identify; report; and prioritise general maintenance issues, adhering to the periodic maintenance budget. · Implement and communicate the club’s risk assessments. · Complete weekly health and safety tasks, including fire alarm tests; panic alarm tests and legionella checks. · Complete monthly health and safety tasks, including fire door and extinguisher visual checks and legionella checks. · Retain and achieve safe and legal records; job sheets; service visits; and all other operational records. · An effective Duty Manager during designated shifts. Refer to Duty Manager job description for accountabilities. · Complete all reasonable requests of the General Manager in support of the business. This is not an exhaustive list. · Duty Management. LEADERSHIP ACCOUNTABIITES · Analyse the root cause of problems and challenges, responding proactively while remaining resilient. · Lead by example, in setting a professional tone on which the business operates. · Complete all reasonable requests of the Head of Group Operations in support of the business. This is not an exhaustive list. Pay: £30,000.00 per year Benefits: Company pension Free parking Gym membership On-site parking Work Location: In person
Наблюдалась 2026-09-21, впервые 2026-09-20, источник — Indeed.