Sales Operations Executive

Dubai, UAE | Full-time | Reports to: Head of distribution & Finance as well as providing sales order updates to head of commercial

Job Summary

We are looking for a confident, proactive and detail-oriented Sales Operations Executive to manage customer orders from receipt through invoicing, delivery and payment. The role requires excellent Excel and data analysis skills, strong commercial awareness, and the ability to coordinate effectively with Sales, Finance, Procurement and Logistics. You will be the link between our customers, our logistics dept and our finance team, making sure every order is accurate, on time and profitable.

Key Responsibilities

Order Management

• Manage customer orders from receipt through fulfilment for retail, e-commerce and distributor accounts across the GCC.
• Prepare and update Sales Order Forms (SOFs), including items, prices, discounts and other commercial terms.
• Check every order against agreed pricing and margins, and flag discrepancies before they are processed.

Invoicing & Collections

• Coordinate with Finance to make sure invoices are posted accurately in the system and sent to customers on time.
• Track outstanding receivables and follow up with customers on overdue payments.

Supply Chain Support

• Follow up with Procurement, the warehouse and Logistics on stock availability, order preparation, dispatch and delivery.
• Support purchase orders to brand partners, inbound shipment tracking and stock replenishment planning. [Remove if not applicable.]
• Flag low stock, shortages and expiry risks early.

Reporting & Improvement

• Maintain accurate order trackers with clear updates on outstanding orders, shortages, delays and required actions.
• Prepare weekly and monthly Excel reports on order status, sales performance, pending deliveries and receivables.
• Identify and implement improvements to order accuracy, reporting and operational efficiency.

Key Performance Indicators

• Order accuracy rate
• Invoices issued on time
• On-time delivery against agreed dates
• Timeliness and accuracy of reports

Requirements

• 3–5 years’ experience in sales operations, order management or commercial operations, preferably in beauty distribution, FMCG or retail in the GCC.
• Advanced Excel, including PivotTables, XLOOKUP/VLOOKUP, SUMIFS, data validation and large datasets.
• Experience with ERP or accounting systems; Odoo is a strong advantage.
• Sound understanding of pricing, costs, gross margins and order profitability.
• An assertive, professional approach: you can challenge discrepancies and hold stakeholders to agreed deadlines.
• Strong attention to detail and the ability to manage multiple orders and priorities at once.
• Excellent written and spoken English; Arabic is an advantage but not essential.
• Must have initiative & be self-motivated but be able to work as a team

Apply in writing by sharing your resume and a short letter to why you are right person for this position.

Work Location: In person