Sales Manager - Catering & Events

Property: InterContinental Kuala Lumpur

Your Day To Day

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Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets.

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Support Director of Events in managing the day to day to ensure smooth team operations.

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Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel.

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Follows up on all enquiries.

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Analyses historical and other statistical information.

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Entertain clients with the object to secure business or strengthen ties when required.

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Negotiate terms pertinent to the sale of conference and banqueting services.

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Conduct site inspections and tour familiarizations.

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Conduct client interviews.

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Attends trade shows, exhibition to market & promote event spaces when required.

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Establish leads from newspapers, magazines, relevant industry documents and follow up.

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Maintain a regular pattern of sales calls.

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Maintain regular contact with IHG regional hotels and Key Accounts Sales team networks.

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Monitor competitor activities and use information when developing strategies.

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Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business.

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Assist in the co-ordination of conference sales/promotional events and activities.

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Assist in the operation of banquet functions.

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Issuance of Banquet Event Order & Group Resume on timely manner.

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Liaise with Reservations on group room block and individual travellers reservations.

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Conducts daily briefings and other meetings as needed to obtain optimal results.

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Handles administrative works and keeps up-dated files on the following Conference matters including:

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Past, present and future events.

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Menus and beverage lists.

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Finance.

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Standards.

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Personnel and Training.

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Entertainment.

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Meetings.

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Other hotels Conference and Banqueting operations.

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Projects.

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Material and Equipment.

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Miscellaneous.

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Liaise with the Purchasing Manager for any purchases needed for the Events department.

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Liaise with the Graphic Department and Print Shop or external agencies to produce art work and printed material needed for the Conference department.

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Monitors local competitors and compare their operation with his/her operation.

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Solicits business and follow up on referrals and potential sales leads.

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Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits.

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Works with Manager in the preparation and management of the Department’s budget.

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Perform other duties as assigned.

What We Need From You

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Bachelor’s degree / higher education qualification / equivalent

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Minimum of 1 years related experience or 2 years Sales & Marketing/ Events Operation experience including management experience, or an equivalent combination of education and experience.

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Strong knowledge of local businesses and business trends required.

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Must speak local language(s).

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Other languages preferred.