Sales Growth Manager

Key responsibilities

Supervise and monitor daily sales operations, customer inquiries, lead handling, follow-up activity, and service quality

Audit sales calls, consultation/video calls, chat communications, and CRM records against agreed quality standards

Analyse lead-response time, lead qualification, conversion rate, sales revenue, customer demographics, objections, client feedback, and complaint trends

Identify performance gaps, operational risks, and recurring irregular cases involving third parties or government-related requirements

Provide regular performance reports and practical recommendations to the Head of Operation

Coach Sales Representatives on sales techniques, objection handling, consultation skills, and customer communication

Draft and implement approved SOPs, quality-assurance frameworks, team training, and performance-monitoring processes

Escalate serious service, compliance, customer-experience, and performance concerns to the Head of Operation

This is a newly established department. The successful candidate should be comfortable leading from the front, personally handling customer inquiries and sales opportunities in the early stages before gradually transitioning towards team leadership, performance management, and process improvement.

Requirements:

At least 5 years of sales operations, sales quality assurance, sales coaching, inside sales management, customer success, or a related commercial role, with direct responsibility for team performance.

Proven track record not only in selling, but in supervising and coaching a sales team.

You understand that managing people requires different strengths than closing deals.

Ability to analyse sales performance and translate findings into practical process or coaching improvements

Experience conducting quality checks on calls, video consultations, chat communications, or CRM records

Strong understanding of lead qualification, objection handling, sales conversion, customer experience, and performance reporting

Professional fluency or native-level capability in English and Cantonese

Must be highly fluent in English — not just conversational, but able to build meaningful relationships with English‑speaking guests and partners.

Global sales experience is an advantage.

Comfortable handling complex or irregular customer cases and working across sales, business development, and client-support functions

Salary & Benefits:

The monthly salary is in the range of HK$28,000 - HK$34,000. On the job training will be provided.

Interested parties please send your resume with expected salary to [email redacted, apply via Company website]

Full-time