SALES – FRONT DESK EXECUTIVE

Company Description Our client in the hospitality industry, operating a short-stay apartment business, urgently requires the services of a suitably qualified and experienced candidate to fill the position of Sales – Front Desk Executive .

Job Description Key Responsibilities

1. Guest Reception and Customer Service

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Welcome guests and attend to enquiries professionally.

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Provide accurate information about apartment facilities, services, rates, and booking options.

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Ensure a smooth and pleasant check-in and check-out experience.

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Attend to guest requests, complaints, and concerns promptly.

1. Sales and Reservations Management

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Respond to booking enquiries through phone calls, emails, social media, and other communication channels.

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Promote apartment services and convert enquiries into confirmed reservations.

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Manage reservations, confirm bookings, and maintain accurate guest records.

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Follow up with prospective guests to encourage bookings and secure sales.

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Communicate room availability, rates, and booking policies to customers.

1. Marketing and Business Development

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Identify opportunities to attract new customers and increase apartment occupancy.

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Promote the apartment through available marketing and sales channels.

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Encourage repeat bookings and referrals through effective customer relationship management.

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Support promotional activities and sales initiatives to achieve booking targets.

1. Front Desk Administration and Documentation

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Maintain accurate records of reservations, guest details, payments, and enquiries.

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Prepare daily sales and booking reports for management.

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Handle correspondence and ensure proper documentation of guest transactions.

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Maintain an organised and professional front desk environment.

1. Payment and Operational Coordination

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Receive and process guest payments in line with approved company procedures.

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Issue payment confirmations and maintain accurate transaction records.

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Coordinate with housekeeping and maintenance staff to ensure apartments are ready for guest arrivals.

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Report operational issues and guest concerns to the appropriate management personnel.

1. Client Relationship Management

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Build and maintain positive relationships with guests and prospective customers.

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Provide timely responses and appropriate solutions to guest enquiries and complaints.

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Educate guests on apartment policies, facilities, and available services.

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Encourage positive reviews, referrals, and repeat patronage.

Qualifications Qualifications and Experience

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Minimum of an OND, HND, or Bachelor's Degree in Business Administration, Hospitality Management, Marketing, or a related field.

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Previous experience in front desk operations, sales, customer service, or hospitality.

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Experience in hotel, serviced apartment, or short-stay apartment operations is an advantage.

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Basic knowledge of reservation systems, Microsoft Office, and online communication platforms.

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Good understanding of sales and customer relationship management practices.

Required Skills and Competencies

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Excellent communication and interpersonal skills.

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Strong sales, negotiation, and customer service abilities.

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Good organisational and administrative skills.

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Ability to handle customer enquiries and complaints professionally.

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Attention to detail and accuracy in record-keeping.

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Basic computer literacy and proficiency in Microsoft Office applications.

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Professional appearance, confidence, honesty, and a positive attitude.

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Ability to work independently and as part of a team.

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Flexibility to work shifts, weekends, and public holidays when required.

Additional Information Only shortlisted candidates will be contacted.

Further assessments will be required.