Sales Executive & Event Coordinator

Kaafe Chocolatier

Department: Sales & Events

Reports To: Sales Manager

Female

To manage customer inquiries, sales coordination, and event arrangements from the initial inquiry until the successful completion of the event, ensuring excellent customer service, timely follow-ups, and client satisfaction.

Key Responsibilities

1. Customer Communication & Sales

• Handle incoming customer inquiries through WhatsApp, Respond.io, phone calls, and other sales channels.
• Communicate professionally with Arabic- and English-speaking clients.
• Understand customer requirements, budgets, event dates, and preferences.
• Present KAAFE's products, packages, and services.
• Manage customer communication from the first inquiry until order or event completion.
• Follow up on pending inquiries, quotations, and confirmations.
• Escalate VIP clients, major projects, and special requests to the Sales Manager.

1. Quotations & Bookings

• Collect all necessary details for preparing quotations.
• Coordinate with the Sales Manager regarding customized requests, pricing, and approvals.
• Send approved quotations and follow up with clients.
• Maintain accurate records of inquiries, bookings, and pending confirmations.
• Never confirm special pricing, discounts, bookings, or additional services without the required approval.

1. Event Planning & Coordination

• Coordinate assigned events from A to Z.
• Assist clients with event arrangements, decoration requirements, floral arrangements, table setups, and presentation details.
• Coordinate with production, catering, logistics, suppliers, and other relevant departments.
• Ensure all approved client requirements are communicated and executed correctly.
• Conduct site visits and attend assigned events when required.
• Supervise event setup and ensure everything is ready before the client's arrival.
• Report operational issues or major changes to the Sales Manager.

1. Post-Event Follow-Up

• Contact clients after the event to collect feedback.
• Ensure any complaints or concerns are reported and addressed.
• Prepare a short event feedback report.
• Maintain client relationships and identify future sales opportunities.

1. Reporting & Management

• Report directly to the Sales Manager.
• Provide daily updates on inquiries, quotations, bookings, and events.
• Follow the sales procedures and standards established by KAAFE.
• Receive training and guidance from the Sales Manager.
• Refer important decisions, VIP requests, and complex projects to the Sales Manager.

Required Qualifications

• Fluent Arabic speaking, reading, and writing — mandatory.
• Good English communication skills.
• Previous experience in sales, hospitality, catering, or event coordination preferred.
• Strong communication and customer service skills.
• Organized, presentable, proactive, and able to manage multiple clients.
• Willing to attend events, including evenings or weekends when scheduled.
• Creative interest in flowers, decoration, event styling, and presentation.

Authority & Responsibilities

The Sales Executive is responsible for managing assigned clients independently within approved company procedures.

All major events, VIP projects, customized commercial decisions, and exceptions to approved packages must be referred to the Sales Manager.

The Sales Manager remains responsible for overall sales supervision, major projects, and final management decisions.

Language Requirement: Fluent Arabic and English

Driving License is an added advantage

Pay: QAR4,000.00 - QAR4,500.00 per month

Work Location: In person