Sales Executive

Job Overview

We are seeking an enthusiastic and customer-focused Sales Executive to join our growing sales team on a 12-month fixed-term basis .

The successful candidate will play a key role in delivering an exceptional customer experience, guiding purchasers through the home-buying journey from initial enquiry through to completion. Working closely with the Sales Manager, you will be responsible for achieving sales targets, building strong customer relationships, and ensuring all sales activities are managed efficiently and professionally.

Duties and Responsibilities

• Welcome prospective customers and conduct viewings of show homes, stock plots, and development plans.
• Understand customer requirements and recommend suitable properties.
• Deliver exceptional customer service throughout the customer journey.
• Achieve individual and team sales targets.
• Liaise with solicitors, mortgage advisors, purchasers, and other stakeholders to ensure smooth progression of sales and timely exchange of contracts.
• Maintain regular communication with customers and build lasting relationships.
• Explain building regulations, construction processes, and property specifications to customers.
• Ensure Health & Safety procedures are followed during customer visits to developments.
• Attend meetings with stakeholders involved in the sales and build process.
• Carry out customer inspections, demonstrations, and property handovers.
• Work closely with contractors, including cleaners and carpet fitters, to ensure homes are ready for handover.
• Maintain accurate and up-to-date sales records and administrative documentation.
• Conduct competitor and market research to identify trends and opportunities.
• Stay informed about developments within the housing and property industry.
• Support the Sales Manager and deputise when required.
• Assist with training and onboarding new Sales Executives.
• Provide regular visitor and sales reporting to the Regional Office.
• Respond professionally to customer feedback, compliments, and complaints, resolving issues efficiently.

Key Skills, Knowledge & Experience:

• Strong commercial awareness with excellent questioning, qualifying, and negotiation skills.
• Outstanding communication, interpersonal, customer service, and selling abilities.
• Ability to build trust quickly with clients through honesty, openness, and professionalism.
• Interest in and understanding of the housebuilding process, including the ability to read and explain plans.
• Good literacy, numeracy, and IT skills.
• Strong planning, organisation, and problem-solving abilities with excellent timekeeping.
• Flexibility to travel and work weekends, bank holidays, and variable hours as required.
• First Aid and Fire Marshal qualifications (or willingness to obtain).

Why Elan Homes?

At Elan Homes, we don't just build houses, we create homes and communities that our customers are proud to be part of. Our reputation is built on quality, attention to detail, and delivering an exceptional customer experience at every stage of the home-buying journey.

As a Sales Executive, you'll be the face of the Elan Homes brand, guiding customers from their first visit through to the handover of their new home. You'll play a key role in creating a positive, memorable experience, building strong relationships, and helping customers make one of the most important decisions of their lives.

In return, you'll join a supportive, ambitious team where your success is recognised and rewarded. We are committed to investing in our people through ongoing training, and a collaborative working environment that empowers you to achieve your full potential.

Pay: £26,750.00 per year

Benefits:

• Company pension
• Life insurance
• On-site parking

Work Location: In person