Sales Engineer - Water Filtration/Treatment

JOB DESCRIPTION Position: Sales Engineer

Company: MEA Water Solutions LLC Department: Sales & Business Development Employment Type: Full-Time Reporting To: Sales Manager / General Manager

1. Job Purpose

The Sales Engineer will be responsible for developing new business opportunities, maintaining existing customer relationships, and promoting the company's water treatment and filtration products and solutions.

The candidate should have a combination of technical knowledge, sales experience, and strong communication skills to understand customer requirements, recommend suitable solutions, prepare quotations, and achieve assigned sales targets.

1. Key Responsibilities

A. Sales & Business Development

• Identify and develop new business opportunities across commercial, industrial, hospitality, retail, and residential sectors.
• Actively approach potential customers, contractors, consultants, facility management companies, and project developers.
• Promote and sell water filtration systems, RO systems, water softeners, commercial filtration equipment, cartridges, spare parts, and related products.
• Generate new leads through customer visits, networking, referrals, and market research.
• Achieve monthly, quarterly, and annual sales targets.
• Develop and maintain long-term relationships with existing and prospective customers.

B. Technical Sales & Customer Support

• Understand customer requirements and recommend suitable water treatment and filtration solutions.
• Conduct customer meetings and site inspections to assess technical requirements.
• Explain product specifications, features, benefits, and applications to customers.
• Prepare technical and commercial proposals based on customer requirements.
• Coordinate with the technical team for site inspections, installations, and technical clarifications.
• Provide appropriate product recommendations based on water quality, flow requirements, and application.

C. Quotations & Order Management

• Prepare and submit quotations, technical proposals, and commercial offers.
• Follow up on submitted quotations and convert enquiries into confirmed orders.
• Negotiate pricing and commercial terms within the company's approved guidelines.
• Coordinate with the accounts and operations departments regarding order confirmation, delivery, and installation.
• Ensure proper documentation and timely follow-up on all sales enquiries.

D. Customer Relationship & After-Sales Support

• Maintain regular communication with existing customers.
• Identify opportunities for repeat business, cartridge replacements, AMC contracts, and equipment upgrades.
• Coordinate with the service department to address customer complaints and technical issues.
• Follow up with customers after installation to ensure satisfaction.
• Develop opportunities for additional sales through existing customer accounts.

E. Market Research & Reporting

• Monitor market trends, competitor activities, and pricing developments.
• Identify new market segments and potential business opportunities.
• Maintain an updated database of customers, leads, enquiries, and quotations.
• Submit regular sales activity reports and monthly performance reports.
• Maintain accurate sales forecasts and follow-up schedules.

1. Qualifications & Experience

• Bachelor's degree or Diploma in Mechanical, Chemical, Electrical, Environmental Engineering, or a related technical field.
• 2–4 years of experience in technical sales, preferably in water treatment, water filtration, or related industries.
• Good understanding of RO systems, water filtration, water softeners, pumps, filtration equipment, and associated components.
• Previous experience in B2B sales and customer relationship management is preferred.
• UAE market experience will be an added advantage.
• Valid UAE driving licence is preferred.

1. Required Skills & Competencies

• Strong communication, presentation, and negotiation skills.
• Good technical understanding and problem-solving ability.
• Strong customer relationship and business development skills.
• Ability to identify customer needs and recommend suitable technical solutions.
• Target-oriented, self-motivated, and proactive approach.
• Good knowledge of MS Office, particularly Excel and Outlook.
• Ability to prepare quotations, proposals, and sales reports.
• Ability to work independently and coordinate effectively with internal departments.

1. Performance Evaluation (KPIs)

The employee's performance will be evaluated based on:

• Achievement of assigned monthly and annual sales targets.
• Generation of new customers and business opportunities.
• Conversion rate of enquiries and submitted quotations.
• Growth in sales revenue and gross profit.
• Customer retention and relationship management.
• Regular customer visits and follow-up activities.
• Development of new accounts and market segments.
• Timely submission of sales reports and accurate sales documentation.

1. Additional Requirements

• Willingness to travel for customer meetings and site visits across the UAE.
• Ability to work under sales targets and meet deadlines.
• Maintain professional conduct and represent the company positively.
• Coordinate effectively with sales, technical, service, accounts, and operations teams.
• Perform other sales-related responsibilities assigned by management.

Work Location: In person