Sales, Customer Service & Business Development

ARCC is a State-of-the-art R&D center invested in keeping Engineering, Design and Manufacturing in the UK. As well as designing and developing our own products and systems, we also provide mentoring to university graduates, and act as an incubator facility to assist start-ups in establishing and growing their business's.

We are looking to strengthen our core team with experienced, ambitious, individuals who are keen to work in an Innovative Company.

We are looking for an enthusiastic Sales Customer Service & Business Development person to join us at ARCC to further develop and support our existing products, as well as work on the design and implementation of future products.

This position would suit a highly driven, motivated person who can work independently and have great attention to detail. This is an exciting opportunity to join a young and developing company and be involved with the full product life cycle and gain new skills.

Job Description

Job Title:

Sales, Customer Service & Business Development

Department/ Location:

Administration

Reports to:

Director

Staff Responsibilities:

N/A

Hours of Work:

9am – 5pm Monday to Friday

Salary Range:

£32,000 - £38,000pa

Summary of Position

The Sales, Customer Service & Business Development role is responsible for managing customer enquiries from initial contact through to sale and after-sales support, while also identifying and developing new business opportunities for ARCC Innovations.

The role combines excellent customer service with proactive sales and relationship management. The successful candidate will be confident communicating with customers, understanding their requirements, following up enquiries, converting opportunities into sales and developing new channels, partnerships and commercial relationships.

The role will also support the wider sales and marketing activity of the business, ensuring customers receive a professional, responsive and consistent experience at every stage.

Primary Responsibilities

• Respond promptly and professionally to incoming customer enquiries by email, telephone, website and social media.
• Manage sales enquiries from initial contact through to quotation, order and completion.
• Understand customer requirements and recommend appropriate ARCC products, services and solutions.
• Follow up sales leads consistently and proactively
• Maintain accurate records of leads, customer interactions, quotations and sales opportunities.
• Identify opportunities to increase sales through additional products, upgrades, accessories and services.
• Monitor outstanding quotations and follow up potential customers.
• Manage customer queries, concerns and complaints professionally and promptly.
• Liaise with the workshop, technical and operations teams to resolve customer issues.
• Coordinate with production, workshop, purchasing and logistics teams to ensure orders progress smoothly and communicate to customer.
• Ensure customer expectations are managed appropriately and commitments made to customers are followed through.
• Identify and develop new sales opportunities and potential customer groups.
• Research potential business partners, retailers, organisations and commercial opportunities.
• Identify opportunities for new sales channels, partnerships, collaborations and referral arrangements.
• Arrange and participate in meetings, presentations, demonstrations and sales discussions.
• Follow up business development opportunities and maintain an accurate pipeline.
• Monitor market activity and identify relevant opportunities and trends.
• Produce regular updates and reports on sales activity, leads and opportunities.
• Work closely with the marketing team to support sales campaigns and promotional activity.
• Comply with company policies, procedures and health and safety requirements.

Personal Specification

Area

Essential

Desirable

Qualifications & Training

• Educated to GCSE level
• IT Literate
• Educated to degree level
• Additional relevant qualification

Experience

• At least 5 years previous experience in sales, customer service, retail, or a similar role preferred
• Experience within a technical, engineering, cycling environment
• Knowledge or interest in bicycles or electric bikes.

Qualities and Attitude

• Persuasive and confident when speaking with customers
• Reliable and enthusiastic
• Ability to build rapport and maintain long-term customer relationships
• Customer-focused with a positive and professional attitude
• Good problem-solving abilities
• Ability to meet targets and work under pressure
• Strong organisation and time-management skills
• Ability to work independently and as part of a team

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Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement on any changes.