Sales Associate, Travel Contact Center

AAA Club Alliance is seeking a full-time, Travel Sales Associate to join our Travel Contact Center team! This role supports Member/non-Member sales and service on multiple levels through multiple communication channels related to commodity travel products (air, car, rail, and hotel inquiries and reservations). This role utilizes relationship-selling to match products and services to meet the needs of Members and non-Members while maximizing Membership and Travel benefits.

Who Can Apply?

To be considered, candidates must reside in one of the following locations:

Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.

Why You’ll Love Working at AAA

- 100% Remote: Work from the comfort of your home.

- Competitive Pay: $16.00–$21.65 per hour. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

- Paid Virtual Training: Receive paid training with all required equipment provided by AAA Club Alliance.

- Comprehensive Benefits: Enjoy a competitive benefits package. Health Insurance (Medical, Vision, Prescription Drug and Dental)

- Free Life Insurance

- Tuition Reimbursement

• Flexible Spending Accounts

- Work-Life Balance: Accrue more than three weeks of PTO during your first year.

What we can offer you:

• The starting base compensation for this position is $16.00 - $21.65 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location
• Monthly incentive plan based on individual performance
• Paid Virtual Training
• All required computer equipment will be provided to you by AAA Club Alliance
• Health Insurance (Medical, Vision, Prescription Drug and Dental)

- Free Life Insurance

• Tuition Reimbursement
• Flexible Spending Accounts
• Wellness and Health Advocate Programs
• 401(k) with Employer Match up to 7%
• Auto repair, travel and merchandise discounts
• Free AAA Premier Membership and more

What we need from you:

• High School Diploma or equivalent
• 18 months of sales/customer service experience, **Call Center/inbound call taking experience preferred
• Effective written and oral communication skills
• Ability to multi-task/seek resolution
• A quiet, private workspace free from distraction or interruption
• Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment. Wireless, DSL, Hot Spots, Satellite or shared/public internet connection is not authorized and is prohibited
• Successful completion of virtual training class
• Able to work weekends, overtime and/or holidays as required
• This position does NOT allow the flexibility to provide care to others in the household

What you will be doing:

• Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing air, car, rail, and hotel reservations. A concentration on Diamond Elite and Preferred vendor products is required.
• Book and counsel Members/non-Members on primarily domestic air, rail, hotel and car reservations.
• Operates and is familiar with applicable automated airline reservation and ticketing system as well as travel partner booking sites. Assumed proficiency within six months.
• Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.
• Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines while actively looking for upsell and cross sell opportunities to meet Members’ needs.
• Create and maintain long-term relationships with travel clients to foster repeat business.
• Meets or exceeds established minimum production/performance requirements.
• Participates as a user in testing of new systems/procedures.
• Demonstrates creative problem-solving skills and identifies alternatives; considers the likely impact of decisions before implementing them.
• Keeps current on new developments, products, services, policy changes, etc., and applies them correctly in performing tasks; maintains a high level of expertise in technical/functional areas as they relate to AAA travel platforms.
• Assists Members with auto travel plans by providing hotel reservations along planned route.
• Other duties as assigned.

#US #aaacluballiance

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

Job Category:

Sales

Originally posted on Himalayas