Sales and Operations Manager (Full time)
# Sales and Operations Manager (Full time) **Butter Medspa** · Englewood, NJ 07631 · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role OVERVIEW: Sales and Operations Manager (Full time) Location: Butter Med Spa, Englewood, NJ Reports to: Administrative Director Schedule: Tuesday–Friday, approximately 10 AM–6/7 PM; Saturday, 9 AM–4 PM. ABOUT US: Butter Medspa is a premier destination for facials, laser treatments, injectables, and medical weight loss dedicated to helping clients look and feel their best. As a boutique-style medspa, we offer personalized, high-touch care and innovative treatments, creating exceptional experiences for every client. We understand that each client is unique and deserves customized care. Our mission is to deliver real, results-driven aesthetic care in a warm, personable environment—where expert treatments, transparent pricing, and individualized plans empower your skin and your confidence. ABOUT THE ROLE: Butter Medspa is seeking an enthusiastic and results-driven Sales and Operations Manager to support and oversee a team of providers and support staff. You will play a key role in driving business growth by motivating and coaching the team to increase new client conversion, memberships, rebooking, and client retention, while ensuring smooth and efficient clinic operations. In this role, you will oversee daily operations, staff performance, and the overall client experience. You’ll help set expectations, monitor performance, identify opportunities for improvement, and empower the team to achieve sales and retention goals. You will also support operational efficiency, compliance, scheduling, and inventory management while ensuring every aspect of the clinic reflects Butter Medspa’s standards. KEY RESPONSIBILITIES:Leadership & Team Management Lead, motivate, and coach providers and support staff to foster a positive, high-performing culture and consistently deliver an exceptional client experience. Set clear expectations, monitor performance, and coach the team to drive rebooking, memberships, client retention, and appropriate service and product recommendations. Support recruiting, hiring, onboarding, and ongoing team development, including regular feedback and performance evaluations. Maintain a professional, productive work environment and address performance or employee relations matters with fairness and consistency. Sales & Business Growth Drive revenue growth by motivating and coaching the team to increase memberships, rebooking, retail sales, service recommendations, and client retention. Set and monitor monthly sales goals, identify opportunities for improvement, and hold the team accountable for performance. Ensure providers deliver exceptional consultations and confidently recommend appropriate treatments, products, and memberships based on client needs. Identify opportunities and implement strategies to grow the business, strengthen retention, and increase client lifetime value Operations & Compliance: Oversee day-to-day administrative functions, including scheduling, inventory management reconciliation, and reporting. Ensure accurate transactions, checkout processes, client records, and secure handling of health and payment information. Support team adherence to clinic policies, procedures, and applicable compliance requirements. Maintain and monitor clinic and staff licenses and certifications to ensure all required documentation remains current. Client Experience & Satisfaction: Ensure the team consistently delivers exceptional service and addresses client needs or concerns promptly and professionally. Oversee the client journey from consultation through post-treatment follow-up, ensuring a seamless, elevated experience. Maintain a welcoming, polished environment that consistently reflects Butter Medspa’s standards and values. Financial Management & Payroll: Track and monitor monthly performance metrics, including sales, revenue, retention, and other available EMR reporting to identify trends and opportunities. Prepare and process Bi-weekly payroll reports accurately and on time. SKILLS AND REQUIREMENTS: 3–4+ years of management or leadership experience in aesthetics, wellness, hospitality, or another high-touch service environment; medspa experience strongly preferred. Demonstrated success leading and motivating teams and driving sales, memberships, rebooking, and client retention. Strong leadership, coaching, communication, and relationship-building skills. Exceptional customer service with the ability to professionally navigate client and team concerns. Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Tech-savvy and comfortable with spa/EMR management systems and Google Workspace. (Boulevard experience is a plus) COMPENSATION: Compensation: $62,400 - $72800 salary range based on experience Full-time, approximately 40 hours per week NJ Earned Sick Leave + 6 paid holidays Employee discounts on products and services Pay: $62,400.00 - $72,800.00 per year Benefits: Employee discount Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-19, источник — Indeed.