Sales and Marketing Manager

Sales and Marketing Manager - Based on Site

We are looking for a Sales and Marketing Manager. Please note that this position is based on site.

The key responsibilities include, but are not limited to:

Our People

- Delights our customers by delivering service excellence and demonstrating behaviours in line with our vision and values. - Engages with our customers and acts as an ambassador for Young’s. - Takes ownership for dealing with customer queries and complaints in a professional manner. - Supports their team members and communicates well with the whole team, front and back of house. - Deals with enquiries, bookings and requests in a timely and professional manner whilst actively promoting the business, maximising turnover and delivering service excellence. - Takes ownership for their own development and is willing to learn new skills and explore opportunities to continually improve and progress. - Attends central sales training when required.

Our Offer

- Assist the General Manager in identifying potential opportunities, packages and menus to maximise sales and enhance the customer experience. - Proactively drive booking enquiries for social and corporate occasions, through proactive outreach, marketing, networking and building relationships. - Drive sales for key seasonal campaigns as required by the site (Summer parties, Sporting events, Christmas) - Drive sales through digitally marketing the business; sending sales driving mailers and engaging social posts - Maintain industry awareness to understand the competitive market and takes appropriate action to ensure own pub stays ahead in the marketplace - Understands our customer needs (occasion, budgets, expectations, confidence, trust) and actions appropriately - Maximises sales by best use of all areas of the business, identifying opportunities and time slots to increase pre-booked sales and driving spend per head

Our Processes

- Through the effective use of business processes and systems, manage business performance against financial targets and standards set out my GM - Develops and implements an ongoing strategy and quarterly sales driving marketing plan to maximise private hire opportunities and customer engagement - Supports and delivers pre and post shift briefings to ensure effective communication of all parties and events - Manages use of the tills and handling of deposits in line with company standards - Maintains an ongoing sales plan and evaluates activities to ensure they add to the profit of the business - Managing all inbound booking enquiries efficiently with maximum conversion through Collins. - Drive spend through suggestive selling and pre sold packages / items for all parties and events - Host face to face meetings and show arounds with customers - Build new relationships and establish new business with customers and corporates to drive sales - Plan and host events, driving reasons to visit and increasing footfall and sales

INDHEADOFFICE