Sales Administrator (Mandarin Speaking)

Job Description – Sales Administrator

Crown Home Buying & Letting (CHBL) is a boutique prime central London estate agency, founded in 2016, specialising in new-build and resale homes for UK and overseas buyers and investors, with a bilingual English and Mandarin team.

About the role

You will be the organisational heart of our sales team and office. You will keep our CRM accurate, support our consultants with vendors and valuations, make sure every file is complete and compliant, and produce the reports and market information that help the team win more business. You will also be the first point of contact in the office and support the Director with day-to-day administration.

Key responsibilities

• CRM: r ecord and assign all new sales enquiries in our CRM (10ninety), keep client, property and sale records accurate, and lead a project to bring past sales records into the system
• Valuations: prepare market intelligence reports for sales consultants
• New instructions: send terms of business to vendors and collect AML documents
• Listings: keep price lists, brochures and property information up to date for all
• developments, and provide holiday cover for online property listings
• Vendor updates: prepare viewing feedback and marketing statistics for consultants to
• update vendors
• Sales files: ensure all files are complete and compliant, prepare memorandums of sale,
• and track key dates on agreed sales
• Reports: prepare daily, weekly and monthly sales reports for the Director
• Market intelligence: produce weekly and monthly market reports for clients
• Office: act as first point of contact for visitors and office calls, and manage diaries and
• appointments for the Director and sales team
• Director support: handle correspondence, HR administration (onboarding, staff records,
• contracts) and day-to-day office matters
• IT and team: act as first point of contact for office IT issues, and help organise team events

Other reasonable duties as required to support the sales team and the business.

About you

Essential

• Fluent written and spoken Mandarin and English
• Right to work in the UK
• Highly organised, accurate and reliable, and follows things through without being reminded
• Confident with Excel, PowerPoint, email and WeChat, and quick to learn new systems
• Discreet with confidential client and staff information
• Friendly, professional manner with clients and visitors

Desirable

• Experience in UK estate agency, new-build sales or conveyancing
• Understanding of AML checks and leasehold property
• Confident using AI tools for writing and research

What we offer

• Competitive salary plus quarterly performance bonus
• A central role in a growing, ambitious prime London agency
• Training in property sales, compliance and market analysis
• Office at International House, overlooking St Katharine Docks

Pay: £27,000.00-£30,000.00 per year

Experience:

• real estate agency: 3 years (required)
• Administrative: 3 years (required)

Language:

• Mandarin (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person