Sales Administrator

Sales Administrator

Company profile

The first St Giles College was founded in central London in 1955 by Paul and Diana Lindsay as an English-language training centre. We have now become a successful medium-sized business and currently employ more than 100 people annually, a number that increases substantially during the summer. St Giles has been shortlisted as a “Star Chain School” in our industry awards, the StudyTravel Magazine Star Awards, most years since the awards’ inception. In 2014, St Giles International was listed in the Sunday Times HSBC International Track 200 as one of Britain’s fastest-growing overseas sales exporters. In 2015, St Giles International received a Queen’s Award for Enterprise for achieving six years of growth between 2009 and 2014.

We are one of the best-known, largest, and most successful privately owned English-language training organisations founded in the UK. We remain a family-owned business, which is unusual for an organisation of our size. This is a key selling point for many of our partners, who value consistent, long-term leadership and wish to build lasting relationships with us. We have a proud reputation within the industry for quality and professionalism. This stems from our commitment to serving our clients – whether students or Overseas Partners (“agents”) who send students to us – to the highest standard. They are our customers and expect friendliness, flexibility, efficiency, reliability, high teaching standards, and the latest technology.

The St Giles Group now comprises five year-round centres in the UK: Brighton, Cambridge, Eastbourne, London Central, and London Highgate. We also run a thriving summer-course operation, with residential camps for Juniors aged 8–17 in the UK and Family courses for parents and children in Brighton, Cambridge, and London. The ages we serve across all courses range from as young as five to over 70.

Our team

The St Giles Sales Team is a small, close-knit, high-performing team within our Head Office. It is one of our centralised functions, alongside Marketing, Group Admissions, and Accounts. Head Office is led by Hannah Lindsay-Cornish, Chief Executive Officer. Tom Borrie, the Chief Operations Officer also provides direction and support.

The Sales Team works closely with the Marketing Team to ensure that appropriate collateral is produced to support its sales activities. The team also works closely with Group Admissions, which processes bookings and liaises with direct students and Overseas Partners.

Our ethos

We are proud to offer a sociable, vibrant, and multicultural working environment, with regular opportunities to consult, report, and collaborate with colleagues. We are a hard-working team that is happy to support one another when required. We encourage colleagues to take an interest in markets beyond their own and to help manage those regions when needed.

Place of work

The successful applicant will be based in the UK, within commuting distance of Brighton or London. They will be part of the Sales Team and will report to the Sales Manager, while working closely with the travelling members of the Sales team.

The successful applicant will often work between home and one of our UK centres.

The Principals and staff of the individual centres play an important public-relations role in our promotions and work closely to support the Sales and Marketing Teams.

Your responsibilities

As Sales Administrator, you will be expected to provide administrative support to the sales team.

Main responsibilities:

· Respond to a high volume of enquiries, providing customer-service support and building relationships.

· Use CRM, sales, and marketing-automation software to maximise sales activity.

· Use AI to support sales activity.

· Contribute to the formulation of promotional strategy and assess the effectiveness of promotional activity regularly.

· Assist in the preparation of group quotations and follow up on them to achieve the highest possible conversion rate.

· Deliver rigorous market analysis and monthly reports for senior management.

· Provide market analysis to support marketing activity when required.

· Produce statistical data relating to the company’s students and partners.

· Contribute to monthly Sales Team training presentations, sharing knowledge and experience with the wider team.

· Act as a sales contact for direct student enquiries, converting leads into confirmed enrolments.

· Manage and track all direct-student leads and sales activity through HubSpot CRM, ensuring accurate and timely follow-up.

· Respond promptly to enquiries via telephone, email, WhatsApp, the website, and the online chatbot, with a clear sales focus.

· Work closely with the Marketing and Admissions Teams to maximise lead conversion and overall sales performance.

· Liaise with Principals, Accommodation Heads, and Academic Management at individual centres regarding availability and special requests.

· Liaise with the Marketing Department, the Sales Department, and other Head Office personnel on a wide range of requests.

· Keep the Sales Manager, Principals, and senior Head Office staff informed of all important matters.

Required skills

We are looking for an outstanding candidate to join our team and develop with us. Applicants should have:

· At least one year’s experience in business administration.

· Enthusiasm for both St Giles and the language-travel industry.

· An excellent work ethic.

· The ability to work independently and take initiative.

· A suitable working-from-home environment, including a reliable internet connection. A laptop and company telephone will be provided.

· The ability to learn complex information quickly and retain it.

· A willingness to learn and reflect on your own practice.

· A high standard of numeracy and literacy.

· Excellent communication skills

· A dedicated, customer-focused approach.

· The ability to deliver rigorous market analysis to inform sales, product development, and strategic goals.

· Creative and imaginative problem-solving skills.

· Excellent organisational skills.

Training

· We offer a comprehensive training schedule during the first month of employment, including online and in-person training.

· We also encourage candidates to undertake externally sponsored training with us, subject to terms and conditions.

Terms

This is a permanent position, subject to a 12 week probationary period.

Working hours are 9.00 a.m. to 5.30 p.m., Monday to Friday. Occasional evening or weekend work may be required, principally while travelling on behalf of the organisation. This schedule may be adjusted according to the demands of the role.

Remuneration

· Competitive salary, to be confirmed.

Pay: From £26,000.00 per year

Benefits:

• Company pension
• Profit sharing
• Sick pay

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London