Sales Administrator

We are looking for a highly organized, analytical, and relationship-driven professional to join the LATAM Channel Operations team. This position will be responsible for supporting the company's channel strategy, coordinating partner-related processes and tools, driving regional continuous improvement initiatives, and serving as a key liaison between global teams, partners, distributors, and internal stakeholders.

The successful candidate will contribute to digital transformation projects within the channel ecosystem, including data management, partner programs, training initiatives, dashboards, and partner engagement platforms, helping improve partner experience and operational efficiency across Latin America.

• Administer Partner Portal/PRM and Salesforce (SFDC) platforms, ensuring data quality and proper process execution.
• Serve as the regional point of contact for matters related to the partner ecosystem across Latin America.
• Coordinate partner and distributor onboarding, access management, account maintenance, permissions, and support processes.
• Identify, document, track, and escalate system-related issues while working with global teams and vendors on resolution efforts.
• Drive initiatives and projects focused on improving the partner experience and enhancing channel management tools.
• Develop dashboards, reports, and analyses to track partner metrics, certifications, specializations, sales performance, and channel programs.
• Coordinate the localization, translation, and publication of materials, documentation, and official communications for LATAM.
• Organize and deliver training sessions, webinars, and events for partners and internal teams in Portuguese, English, and Spanish.
• Collaborate with Marketing, Sales, Training, Legal, Partner Success, and Operations teams to implement new processes and regional projects.
• Support partner certification, specialization, and ecosystem development programs.
• Experience in Channel Operations, Partner Programs, Business Operations, Sales Operations, or related areas.
• Knowledge of CRM and partner management platforms (Salesforce, PRM, Partner Portal, or similar).
• Experience with data analysis, reporting, and dashboard development.
• Ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills.
• Advanced English.
• Advanced Spanish.

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Experience delivering training, presentations, and working with stakeholders at different organizational levels will be considered a plus.

Preferred Qualifications

• Experience with channel programs and partner ecosystems.
• Knowledge of Salesforce, Tableau, Power BI, or other BI tools.
• Experience working on regional or global projects.
• Experience managing certifications, training programs, and partner enablement initiatives.
• Experience in technology, telecommunications, or cybersecurity companies.

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Languages

• English: Advanced/Fluent
• Spanish: Advanced/Fluent
• Portuguese: Preferred