Sales & Account Support Specialist – Phone & Back Office Operations

We are looking for a motivated, organized, and sales-driven individual to join our team as a Sales & Account Support Specialist. This position combines customer service, phone sales, account management, order processing, and back-office coordination.

The ideal candidate is someone who understands our industry, is confident speaking with customers, and knows how to build relationships while identifying opportunities to grow sales. This is not strictly an administrative or customer service position. We need someone who is comfortable selling over the phone, following up with existing customers, and proactively generating additional business.

Key Responsibilities

• Handle incoming and outgoing phone calls and customer text messages.
• Build and maintain strong relationships with existing customers.
• Conduct monthly outbound calls and customer outreach to check in, generate repeat business, and identify upselling opportunities.
• Confidently sell products and services over the phone.
• Identify customer needs and recommend additional products, upgrades, and complementary items.
• Understand our industry, products, and customer needs to effectively communicate product benefits.
• Process, coordinate, and fulfill customer orders.
• Follow up on pending orders, customer requests, and sales opportunities.
• Provide back-office administrative and sales coordination support.
• Maintain regular communication with customers to encourage retention and repeat purchases.

Qualifications & Skills

• Previous sales experience, particularly phone sales, is strongly preferred.
• Industry knowledge and familiarity with our products are highly desirable.
• Comfortable making outbound sales calls and initiating customer conversations.
• Strong communication, relationship-building, and customer service skills.
• Ability to recognize sales opportunities and confidently upsell.
• Organized, detail-oriented, and able to manage multiple responsibilities.
• Comfortable working with phone calls, text messages, order processing, and administrative tasks.
• Self-motivated, proactive, and results-oriented.

What We're Looking For

We want someone who is more than just an order processor or customer service representative. We need a sales-minded individual who understands the importance of staying in touch with customers, making monthly outreach calls, building relationships, and generating additional revenue.

Sales experience and industry knowledge are preferred. Sales ability, confidence on the phone, initiative, and a willingness to learn are essential.

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Los Angeles, CA 90049 (Preferred)

Ability to Relocate:

• Los Angeles, CA 90049: Relocate before starting work (Required)

Work Location: In person