Sales Account Manager

Industry: Packaging, Printing & Consumables Location: Dubai, UAE Market Coverage: UAE and GCC Experience: 2–5+ years Compensation: Competitive salary + performance-based commission

Job Overview

We are seeking a proactive, commercially driven, and results-oriented Sales & Business Development Executive with proven experience in packaging, labels, thermal rolls, commercial printing, and printing consumables to drive revenue growth and expand our customer base across the UAE and GCC markets.

The successful candidate will be responsible for identifying new business opportunities, acquiring new customers, developing strategic client relationships, and growing existing accounts across FMCG, retail, HORECA, food and beverage, pharmaceutical, logistics, manufacturing, and industrial sectors.

The role requires a strong understanding of customer packaging and printing requirements, the ability to identify business opportunities, and the commercial skills to convert prospects into long-term customers. The candidate should be capable of managing the complete sales cycle, from lead generation and client meetings to quotations, negotiations, order confirmation, and ongoing account development.

Key Responsibilities1. Business Development and New Customer Acquisition

• Identify, research, and develop new business opportunities for packaging, labels, thermal rolls, and commercial printing consumables across the UAE and GCC.
• Proactively approach potential customers through cold calling, email campaigns, LinkedIn networking, referrals, site visits, industry directories, and direct sales activities.
• Develop a strong pipeline of prospective customers in target sectors, including FMCG, supermarkets, retail chains, restaurants, cafés, hotels, catering companies, pharmaceutical businesses, logistics providers, and manufacturing industries.
• Identify companies with regular or high-volume requirements for printed packaging, labels, thermal paper rolls, cartons, bags, tapes, and other consumables.
• Arrange client meetings, conduct product presentations, understand purchasing requirements, and convert qualified prospects into active customers.
• Explore new geographical territories, industry segments, and customer groups to increase market penetration and generate additional revenue.
• Develop and implement account acquisition strategies to secure new customers and recurring business.

1. Product Sales and Solution Development

• Promote the company's complete range of packaging, printing, labeling, and consumables solutions according to customer requirements.
• Understand customer specifications, including dimensions, materials, paper GSM, label adhesives, printing colors, artwork, roll sizes, packaging formats, quantities, and application requirements.
• Recommend suitable products and customized solutions based on customer usage, quality expectations, budget, and operational requirements.
• Identify opportunities for customized and private-label products, including printed labels, packaging bags, cartons, takeaway packaging, tapes, and other branded consumables.
• Coordinate with technical, design, and production teams to develop samples, evaluate specifications, and prepare customized quotations.
• Identify cross-selling and upselling opportunities across the company's product portfolio to increase average order value and customer retention.

1. Client Relationship and Account Management

• Build and maintain long-term relationships with procurement managers, purchasing teams, business owners, operations managers, brand managers, and other key decision-makers.
• Understand customer purchasing cycles, consumption patterns, seasonal demand, annual contracts, and recurring supply requirements.
• Maintain regular communication with existing customers to secure repeat orders, improve customer satisfaction, and identify additional business opportunities.
• Monitor customer feedback, resolve commercial concerns in coordination with the relevant departments, and ensure timely follow-up on quotations and pending orders.
• Develop strategic relationships with key accounts and work towards securing long-term supply agreements and preferred-supplier status.
• Maintain an accurate customer database, including contact details, purchasing history, quotations, sales opportunities, and follow-up schedules.

1. Quotations, Negotiations and Sales Conversion

• Prepare and submit quotations, commercial proposals, product specifications, and customized offers in coordination with internal teams.
• Negotiate pricing, payment terms, order quantities, delivery schedules, and contract conditions while maintaining the company's profitability objectives.
• Follow up systematically on quotations, samples, tenders, and pending purchase orders to improve conversion rates.
• Coordinate with management for special pricing, credit approvals, large-volume orders, and strategic customer agreements.
• Monitor competitor pricing and market conditions to develop commercially competitive proposals.
• Ensure all confirmed orders are properly documented and communicated to the relevant internal departments.

1. Market Research and Business Planning

• Conduct market research to identify potential customers, industry developments, emerging packaging requirements, competitor activities, and new market opportunities.
• Map key accounts and target companies across Dubai, Abu Dhabi, Sharjah, and other UAE locations, with opportunities for expansion into GCC markets.
• Identify potential customers in FMCG, supermarkets, retail, HORECA, pharmaceuticals, food processing, logistics, e-commerce, and manufacturing.
• Monitor changes in customer demand, packaging materials, printing technologies, sustainability requirements, and product specifications.
• Develop territory-wise sales plans, prospect lists, customer acquisition strategies, and monthly business development plans.
• Participate in trade exhibitions, industry events, networking activities, and customer visits to generate qualified leads.

1. Sales Performance and Reporting

• Achieve assigned monthly, quarterly, and annual sales targets, including new customer acquisition, revenue growth, and gross profit objectives.
• Prepare weekly sales activity reports covering leads generated, meetings conducted, quotations submitted, orders secured, and expected sales pipeline.
• Maintain accurate sales forecasts, customer records, and opportunity updates using the company's CRM or reporting systems.
• Track quotation conversion rates, customer retention, outstanding opportunities, and account performance.
• Provide management with market feedback, competitor information, customer requirements, and recommendations for improving sales performance.
• Take ownership of assigned sales territories and continuously work towards expanding the company's market share.

1. Internal Coordination and Order Follow-Up

• Work closely with production, design, procurement, logistics, warehouse, finance, and customer service teams to ensure customer requirements are fulfilled.
• Coordinate artwork approvals, samples, product specifications, production schedules, delivery commitments, and order status updates.
• Ensure clear communication of customer requirements before order confirmation and production commencement.
• Follow up on deliveries, customer feedback, invoicing-related queries, and payment coordination with the relevant departments.
• Maintain professional communication with customers throughout the sales and order fulfilment process.

Products and Services Scope

The candidate will be responsible for developing business for the company's packaging, printing, labeling, and consumables portfolio, including:

• Labels: Plain and printed labels, barcode labels, product labels, logistics labels, and customized labeling solutions.
• Thermal Rolls: POS rolls, cash register rolls, receipt rolls, ATM rolls, and other thermal paper products.
• Flexible Packaging: Printed and unprinted packaging films, wraps, pouches, sleeves, and related packaging materials.
• Rigid Packaging: Cartons, corrugated boxes, folding cartons, and customized packaging solutions.
• Printed Consumables: Paper bags, shopping bags, takeaway packaging, branded wraps, sleeves, and customized printed materials.
• Tapes and Packaging Materials: BOPP tapes, masking tapes, stretch films, and related packaging consumables.
• Commercial Printing: Customized, high-volume printing solutions for corporate, retail, industrial, foodservice, and other business applications.

Target Customer Segments

• FMCG manufacturers and distributors
• Supermarkets, hypermarkets, and retail chains
• Hotels, restaurants, cafés, catering companies, and foodservice operators
• Food and beverage manufacturers and processors
• Pharmaceutical and healthcare companies
• Logistics, courier, warehousing, and e-commerce companies
• Manufacturing and industrial businesses
• Packaging distributors, trading companies, and corporate procurement departments

Qualifications and Experience

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field is preferred.
• Minimum 2–5 years of relevant experience in B2B sales, business development, packaging, printing, labeling, or consumables.
• Demonstrated experience in generating new leads, acquiring customers, negotiating commercial terms, and achieving sales targets.
• Good understanding of packaging and printing products, materials, specifications, applications, and customer purchasing requirements.
• Knowledge of the UAE market and established business contacts in relevant industries will be an advantage.
• Experience managing corporate accounts, RFQs, tenders, annual supply contracts, and high-volume customer orders is preferred.
• Valid UAE driving licence is an advantage, particularly for regular client visits across the Emirates.

Required Skills and Competencies

• Strong B2B sales, prospecting, negotiation, and closing skills.
• Excellent communication, presentation, interpersonal, and relationship-management abilities.
• Commercial awareness, pricing knowledge, and an understanding of sales margins and profitability.
• Ability to identify customer needs and recommend appropriate product solutions.
• Strong follow-up, planning, time-management, and organizational skills.
• Proficiency in Microsoft Office, Excel, CRM systems, and sales reporting.
• Ability to work independently, manage multiple accounts, and deliver results in a target-driven environment.
• Self-motivated, persistent, professional, and capable of developing new markets.

Key Performance Indicators (KPIs)

Performance will be measured against agreed sales and business development objectives, including:

• Monthly and annual sales revenue targets.
• Number of new qualified leads and prospective customers generated.
• Number of new customers acquired and converted into active accounts.
• Value and quality of the sales pipeline.
• Number of client meetings and product presentations conducted.
• Quotation follow-up and order conversion rates.
• Growth in repeat business and existing customer accounts.
• Gross profit margins and overall sales profitability.
• Accuracy of sales forecasts and timely submission of reports.

What We Offer

• Competitive salary with an attractive performance-based commission structure.
• Opportunity to develop a growing B2B customer base across the UAE and GCC.
• Exposure to a diverse portfolio of packaging, printing, labeling, and consumables products.
• Professional development and opportunities for career advancement.
• A supportive working environment with coordination across sales, production, and operations teams.
• Opportunity to contribute directly to the company's market expansion and business growth.

Ideal Candidate Profile

The ideal candidate is a proactive B2B sales professional who combines strong business development capabilities with practical knowledge of packaging, labels, thermal rolls, printing, and consumables. The candidate should be comfortable approaching new customers, conducting regular client visits, understanding technical requirements, preparing commercial offers, and converting opportunities into profitable, long-term business relationships.

The primary objective of this role is to generate new business, increase recurring sales, expand the company's customer base, and achieve sustainable revenue growth across the UAE and GCC markets.

Pay: AED5,000.00 - AED6,000.00 per month

Work Location: In person