Sales Account Manager

JOB DESCRIPTION: SALES ACCOUNTMANAGER

Role Overview:

The Sales Account Manager serves as the primary commercial owner for client relationships at DSMR Group Pte Ltd. Reporting directly to the Sales Director, the Sales Account Manager is responsible for driving revenue growth across key accounts, identifying enterprise opportunities, and guiding clients through an interactive software adoption journey.

Key Responsibilities &Operational Duties

• Acts as the primary commercial point of contact for assigned client accounts. Focuses on day-to-day engagement, tracking solution adoption/usage metrics, conducting quarterly business reviews, and executing upsell/cross-sell initiatives to expand account ARR.
• Drafts and maintains the 12-month rolling sales revenue forecasts and account-level expenditure budgets. Tracks gross margins, discounting impacts, and ROI on customer acquisition/retention activities in collaboration with Finance
• Executes outbound lead generation campaigns, qualifies prospective accounts, and conducts discovery calls within target IT verticals. Promotes DSMR's software offerings at industry events and through channel partner networks
• Gathers technical and functional requirements from client stakeholders and collaborates with Pre-Sales Engineers to define solution scopes, draft Statements of Work(SOWs), and construct ROI business cases.
• Leads commercial discussions and deal closing sessions with prospective clients and procurement teams. Navigates price resistance, terms, and contract conditions while adhering to company gross margin guidelines.
• Maps and oversees the customer journey across all 5 key phases (Awareness, Purchase, Onboarding, Value Realization, Renewal). Coordinates with Customer Success to eliminate friction points and drive product adoption.
• Identifies an devaluates untapped market niches and ecosystem partnerships (cloud marketplaces, IT consultants). Builds referral channels and strategic alliances to accelerate pipeline growth.
• Analyzes product cost structures (hosting, API fees) and competitor benchmarks to recommend tiered, bulk, and multi-year pricing models tailored to specific industry segments and sales territories.
• Translates overall company targets into actionable quarterly sales plans, territory coverage maps, and account-based sales cadences aligned with emerging IT industry trends.
• Serves as the voice-of-customer for internal product teams by aggregating client feedback, prioritizing feature requests, and contributing field insights to product roadmap ideation and marketing.
• Facilitates ongoing alignment between client decision-makers (CTOs, CISOs, Procurement) and internal departments (Sales Director, Engineering, Finance, Support) to ensure smooth deal execution and delivery.

Reporting & Organizational Structure

Direct Report: Reports directly to the Sales Director.

Key Internal Interactions: Customer Success, Pre-Sales Engineering, Finance, Product Management.