SaaS License Manager (FTC)
# SaaS License Manager (FTC) **Cotopaxi Ltd** · Wigan · `On-site` 🕒 **Статус:** *Опубликовано: 3 дня назад* · *Источник: Indeed* --- ### About the Role Job Title: SaaS License Manager (FTC Maternity Cover) Reports to: Head of Sales Role Purpose The SaaS License Manager is responsible for managing the end-to-end lifecycle of software subscriptions and associated utility data services for customers. The role ensures software licenses are renewed effectively, customer and billing data is maintained accurately, and invoicing processes operate efficiently to support a positive customer experience. Reporting to the Head of Sales, the SaaS License Manager plays a key role in supporting customer retention, protecting recurring revenue, and maintaining strong customer relationships through effective license management, operational excellence, and responsive customer support. Key Responsibilities Software License Management - Manage the end-to-end software license renewal process for customer accounts. - Monitor upcoming license expirations and proactively manage renewal activities. - Prepare and issue license renewal quotations in line with renewal schedules. - Work with Project Managers and Project Directors to confirm customer requirements, site details, and applicable charges. - Engage with customers to secure purchase orders and maintain continuity of service. - Update business systems and license records following receipt of customer purchase orders. - Issue order acknowledgements and maintain accurate renewal documentation. - Track renewal opportunities and support activities that contribute to customer retention and recurring revenue. Utility Invoice Management - Manage utility invoice collection, processing, and administration activities for customer accounts. - Monitor invoice mailboxes and ensure invoices are processed and routed appropriately. - Manage manual invoice uploads and submissions to third-party providers. - Review RTP exception reports and investigate missing invoice records. - Resolve invoice-related queries and discrepancies raised by customers and internal teams. - Investigate and address data quality issues identified through monitoring systems. - Raise and monitor support tickets with third-party providers as required. - Conduct quarterly invoice reviews and reconciliation activities to maintain billing accuracy. Customer Account Management - Act as a key point of contact for license renewal and invoicing enquiries. - Support customer onboarding activities and account maintenance requirements. - Process customer account, vendor, and billing changes accurately and efficiently. - Develop positive working relationships with customers and internal stakeholders. - Ensure customer requests and issues are managed professionally and progressed to resolution. Data Governance and Continuous Improvement - Maintain accurate customer, billing, and licensing records across business systems. - Ensure compliance with internal processes and customer contractual requirements. - Identify opportunities to improve operational efficiency, data quality, and customer experience. - Support ongoing improvements to license management and invoicing processes. - Support localisation initiatives to ensure consistency of terminology and customer communications. Key Accountabilities - SaaS license renewals and customer retention. - Protection of recurring software revenue. - Utility invoice administration and reconciliation. - Customer account management and support. - Customer satisfaction and service delivery. - Data quality, accuracy, and governance. - Process compliance and continuous improvement. Role Context The SaaS License Manager supports the commercial and operational success of the business by ensuring customers receive an effective license renewal experience and accurate utility data services. The role works closely with customers, Project Managers, Project Directors, operational teams, and third-party providers to ensure services remain accurate, compliant, and commercially effective. The postholder will manage a portfolio of customer accounts and is expected to balance customer service, commercial awareness, administrative accuracy, and operational efficiency. To Be Successful in This Role You Will - Demonstrate strong organisational and prioritisation skills. - Build effective working relationships with customers and colleagues. - Maintain a high level of accuracy and attention to detail. - Communicate effectively with both technical and non-technical stakeholders. - Take ownership of issues and follow actions through to completion. - Manage multiple priorities and deadlines effectively. - Demonstrate a proactive approach to problem-solving and continuous improvement. - Contribute positively to customer retention and customer satisfaction. Performance Expectations - Deliver effective and timely management of software license renewals. - Support customer retention through proactive customer engagement and account management. - Maintain high standards of invoice processing accuracy and data quality. - Complete invoicing, account administration, and renewal activities within agreed timescales. - Resolve customer and operational issues in a timely and professional manner. - Deliver quarterly invoice review and reconciliation activities. - Maintain accurate customer, billing, and licensing records. - Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency. Qualifications and Experience Essential - Experience managing software subscriptions, license renewals, customer accounts, or commercial administration activities. - Experience working with customer-facing systems, databases, or business applications. - Strong administration, analytical, and organisational skills. - Excellent attention to detail and accuracy. - Strong written and verbal communication skills. - Proficiency in Microsoft Office applications, particularly Excel. Desirable - Experience within a SaaS, software, utilities, energy management, or technology environment. - Experience supporting customer renewals, account management, or customer success activities. - Knowledge of subscription-based business models. - Experience using Strata, Urjanet, Kinect, BM, or similar systems. - Experience of utility billing and invoice reconciliation processes. Pay: £35,000.00-£37,300.00 per year Benefits: - Casual dress - Company pension - Cycle to work scheme - Free flu jabs - Health & wellbeing programme - On-site parking - Private medical insurance Work authorisation: - United Kingdom (required) Work Location: Hybrid remote in Wigan
Наблюдалась 2026-10-19, впервые 2026-10-16, источник — Indeed.