Rural Community Hub Technology Lead

FHKY serves as the convening partner with the Kentucky Rural Healthy Transformation Rural Community Hubs for Chronic Care Innovation (RCH) program. This is a full-time, term-limited role.

The Rural Community Hub Technology Lead is responsible for supporting, administering, and improving the systems that enable the Rural Community Hubs (RCH) initiative. This role combines broad technical knowledge with a strong execution mindset, translating program needs into practical solutions and working directly with users, vendors, and implementation partners to configure systems, troubleshoot issues, and maintain effective technology operations. The Technology Lead coordinates technology planning, procurement, vendor management, platform administration, user support, and continuous improvement activities across FHKY-managed technology solutions for the RCH initiative, including a planned collaboration workspace. Working across FHKY teams, Rural Community Hubs, technology vendors, and statewide partners, the Technology Lead helps strengthen technology capabilities that support effective program administration and long-term collaboration across the RCH network.

Why This Role Matters : Rural Community Hubs will rely on shared technology platforms, operational systems, and data resources to coordinate activities, access information, monitor performance, and support implementation. The Technology Lead provides the technical expertise and hands-on support needed to keep these systems useful, reliable, connected, secure, and responsive to the evolving needs of FHKY and the RCH network.

Working closely with FHKY staff, technology vendors, Hub leaders, and statewide partners, the Technology Lead coordinates technology implementation activities, supports adoption of shared platforms, manages technology-related issues, and organizes information needed to inform technology decisions. By connecting program priorities with practical technology solutions, the Technology Lead helps strengthen collaboration, program administration, and innovation across Kentucky.

This role is primarily remote, with occasional travel to the Foundation for a Healthy Kentucky’s office in Louisville and periodic travel across Kentucky

Your Responsibilities will include:

Technology Management and Operations:

• Manage the RCH technology strategy and roadmap, translating program priorities and Hub needs into prioritized technology capabilities like the RCH Collaboration Workspace, enhancements, and investments that support implementation and the long-term evolution of the RCH initiative.
• Serve as the business owner for strategic decisions to activate the RCH Collaboration Workspace vision, including translating program priorities and stakeholder needs into prioritized technology Rural Community Hub Technology Lead capabilities, identifying platform enhancements and integrations, developing data governance processes, and defining measures of success.
• Manage technology activities that support implementation of the RCH initiative across FHKY and participating Hubs, including platform administration, issue resolution, user support, and continuous system improvement.
• Conduct workshops with key technology stakeholders to translate program priorities and stakeholder needs into technology requirements, implementation plans, and operational processes.
• Coordinate technology procurement, vendor relationships, platform administration, implementation activities, and ongoing support for FHKY-managed technology solutions, including working closely with managed service providers and technology partners to address technical issues and advance system enhancements.
• Monitor platform performance, user needs, technology risks, and enhancement opportunities.
• Support Rural Health Transformation Grants Accelerator configuration and ongoing administration.
• Support technology-related decision making by synthesizing user feedback, implementation lessons, and operational insights.
• Support day-to-day technology operations, including troubleshooting platform issues, coordinating resolution of technical support, and helping maintain effective technology service processes.

Shared Platforms, Data, and Collaboration:

• Oversee the development, user testing, launch, governance and continuous improvement of the RCH Collaboration Workspace and FHKY-supported technology solutions.
• Support technology-enabled approaches to data collection, reporting, performance monitoring, information sharing, and resource dissemination.
• Collaborate with partners to advance technology alignment, interoperability, and data-sharing opportunities that support the RCH initiative and strengthen collaboration across the network.
• Identify opportunities to integrate the Collaboration Workspace with existing reporting systems, resource directories, mapping solutions, analytics platforms, and other technology solutions to minimize duplication of efforts that already support rural health transformation.
• Promote appropriate data governance, privacy, accessibility, security, and technology management practices across RCH activities.

Technology Implementation and Hub Enablement:

• Diagnose technology issues, determine whether they can be resolved internally or require vendor escalation, and coordinate through resolution while keeping users informed.
• Serve as a technology resource to Rural Community Hubs, providing practical guidance and support related to FHKY-supported technology solutions, shared platforms, implementation challenges, and technology adoption.
• Support Hubs in identifying technology barriers, accessing available resources, navigating issues requiring coordination with FHKY, vendors, or implementation partners, and utilizing the Collaboration Workspace capabilities.
• Develop training materials, onboarding resources, and user-support approaches that promote successful adoption and ongoing use of the Collaboration Workspace and Foundation-supported technology solutions.
• Gather user feedback from Hubs and stakeholders and facilitate the future Collaboration Workspace improvement lifecycle, including technology planning, platform enhancements, user testing, and adoption of new capabilities.

Your Background:

• Bachelor’s or master’s degree in health informatics, information systems, public health, data science, technology management, information systems management, computer science, business administration, or a related field
• 5-10 years of experience in health technology, digital platform implementation, technology procurement, public health data, technology consulting, or a related field
• Experience with health information technology systems, population health platforms, or Azure Cloud-based systems preferred

What you bring:

• Experience in health informatics, health technology, data systems, analytics, or other technology-enabled health solutions
• Experience developing, implementing, supporting, or administering digital platforms, shared data systems, reporting solutions, dashboards, telehealth platforms, or related technology-enabled services, including user access, permissions, system settings, and workflows
• Experience managing strategy, roadmap, enhancement prioritization, governance, and long-term evolution of digital platforms, collaboration platforms, knowledge-management systems, online communities, or other user-centered technology solutions
• Experience developing, launching, managing, or supporting collaboration platforms, knowledge-sharing communities, digital workspaces, communities of practice, partner networks, or stakeholder engagement platforms
• Experience gathering user and business needs and translating them into technology requirements, system configurations, workflows, and implementation plans
• Broad knowledge of IT infrastructure, cloud services, enterprise applications, cybersecurity, user access management, data systems, integrations, and IT service management practices
• Experience working with enterprise and cloud-based technologies such as Microsoft 365, Azure, collaboration platforms, business applications, reporting tools, and related technology ecosystems
• Ability to quickly learn unfamiliar systems, investigate technical issues, apply practical judgment, and support technology solutions across a variety of functional and technical domains
• Experience evaluating, selecting, implementing, and supporting technology solutions, including coordinating with vendors, service providers, implementation partners, and internal stakeholders
• Experience supporting technology operations, including user support, issue resolution, service request management, ticketing systems, and continuous improvement of technology services
• Experience supporting data collection, analysis, reporting, and visualization to inform program performance monitoring and decision-making
• Understanding of data governance, privacy, interoperability, and health data standards
• Ability to assess and address technology challenges in rural communities, including connectivity, mobile access, broadband limitations, and technology adoption barriers
• Experience supporting user adoption through onboarding, training, documentation, and guidance

You are good at:

• Technology and Platform Management: Administering, supporting, and continuously improving technology platforms while balancing program priorities with hands-on configuration, troubleshooting, user support, and day-to-day technology operations.
• Implementation Coordination: Translating business and user needs into clear technology requirements, configurations, workflows, implementation plans, and practical solutions.
• Stakeholder Engagement: Building productive relationships across Hubs, FHKY teams, technology vendors, and statewide partners.
• Problem Solving: Identifying solutions to operational, technical, and implementation challenges.
• Communication and Translation: Converting complex technical concepts into clear recommendations, guidance, and decision-support information.
• User Enablement: Helping users successfully adopt technology through responsive support, practical guidance, training, documentation, and ongoing engagement.
• Product Strategy: Ability to balance stakeholder needs, program priorities, user feedback, and organizational goals to define the vision for a technology product or platform, prioritize. implementation process and future enhancements, and guide long-term product evolution.
• Platform Governance: Managing technology vendors, platform governance processes, content ownership, enhancement prioritization, and cross-functional decision-making so platforms remain effective, sustainable, and aligned with organizational objectives

About the Foundation for a Healthy Kentucky:

We are:

• A nonpartisan, nonprofit organization focused on addressing the unmet health needs of Kentuckians by influencing health policy, improving access to care, reducing health risks and disparities, and promoting health equity.
• Our Priority areas are health access and children’s health improvement.
• Data-driven and research-based.
• Funded by an endowment.
• A team of dynamic individuals with a passion for improving the health and quality of life of Kentuckians.

We offer:

• Competitive benefits, including paid health, dental and vision insurance, term life insurance, shortterm/long-term disability coverage, opportunity to participate in a 401(k)-retirement plan with Foundation contributions, vacation days and sick leave.
• Salary commensurate with experience.
• In-person attendance at Louisville office required for key meetings and events. Periodic travel throughout Kentucky may be required to support meetings and events. Access to reliable transportation necessary.

How To Apply: Interested and qualified candidates should send an email as a cover letter with “RCH Technology Lead” in the subject line and attach a resume to gweiss@healthy-ky.org. No phone calls please. Position open until it is filled.

Kentucky Rural Health Transformation

This project is 100% funded by the Centers for Medicare and Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) for a total of $212.9 million in budget year 1 with 100% by CMS/HHS. The Rural Health Transformation (RHT) grant spans five budget periods aligned with federal fiscal years (FY2026– FY2030). Funding is disbursed annually by CMS based on achievement of performance metrics. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by CMS/HHS, or the U.S. Government. View the Notice of Funding Opportunity at https://grants.gov/searchresults-detail/360442.

Pay: $95,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Remote