RPA Analyst & Support
# RPA Analyst & Support **Technology Bucket (M) Sdn Bhd** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: 9 дней назад* · *Источник: Indeed* --- ### About the Role Roles & Responsibilities: - Monitor and support RPA bot operations during production hours. - Execute manual processes when automated systems require intervention. - Provide standby support during production system maintenance windows. - Conduct comprehensive UAT for RPA implementations across different milestones. - Execute test scenarios and validate robot functionality against business requirements. - Prepare and maintain UAT step-by-step guides for various RPA processes. - Create and maintain comprehensive process documentation for RPA workflows. - Develop user guides and standard operating procedures (SOPs) for RPA processes. - Prepare master listings and completion reports for RPA milestones. - Identify, log, and track RPA-related issues and system bugs. - Coordinate with development teams on production issues and resolutions. - Provide first-level troubleshooting for RPA operational problems. - Liaise with business users to understand RPA requirements and issues. - Provide training and support to end users on RPA processes. - Communicate system changes and updates to relevant stakeholders. - Stay current with RPA technology trends and best practices. - Support evaluation of new RPA tools and technologies. - Participate in knowledge sharing sessions within the team. Requirements: - Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field (preferred). - Diploma in Information Technology, Computer Science, or related field (minimum requirement). - Professional certifications in RPA platforms (UiPath, Blue Prism, Power Automate) advantage. - ITIL Foundation certification (advantage). - Basic understanding of process automation concepts and methodologies. - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). - Understanding of insurance/takaful business operations (advantage). - Knowledge of general insurance processes (Motor, Property, Marine, etc.) (advantage). - Strong analytical and problem-solving abilities. - Good documentation and technical writing skills. - Ability to work independently and manage multiple tasks. - 2-3 years of experience in IT, business analysis, or related field. - Experience with RPA tools or process automation (advantage). - Experience in software testing, UAT, or quality assurance (advantage). - Familiarity with project management tools (JIRA, Redmine) (advantage). Pay: RM6,000.00 - RM8,000.00 per month Benefits: - Professional development Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-06, источник — Indeed.