Ronald McDonald House Houston - Weekend Program Manager (Part Time - 3:00-11:00pm)

Program Manager, PT Ronald McDonald House Houston

Program Location: RMHC Greater Houston Inside Partner Hospital Program (e.g., Texas Childrens Hospital, Children's Memorial Hermann Hospital)

FLSA STATUS: Non-exempt, Part Time Employee

Shift and Schedule : Weekends, 8 hour shifts.

Shifts are Every / Other Weekend (2nd and 4th, or 1st 3rd and 5th) To be discussed during interview.

Additional hours may be required outside of normal business hours or as set forth by the demands of the position up to and including holidays.

REPORTS TO: Lead Hospital Program Manager / Hospital Program Director

OVERVIEW: The primary responsibility of this House Manager is to provide continuity of care to families utilizing the 20-bedroom Ronald McDonald House inside Hospital Program. This person works as a team and independently to manage day to day operations, volunteer programs and facilities within the multiple hospital floor locations.

RESPONSIBILITIES

Admissions and Family Relations:

• Greets families and promotes an atmosphere of warmth and support
• Registers families providing tours and review of policies and services
• Maintains accurate family records
• Interacts with and supports families during check in/out for nap and overnight bedroom use
• Identifies special family situations and discusses these with the with the appropriate RMHC staff and/or hospital staff as appropriate
• Encourages interaction among families
• Supervise use of Care by Parent rooms for neonatal intensive care parents including extra support for recovering mothers
• Provide hospital with support during use of Marnie’s Room for end-of-life palliative care
• Manages conflict resolution and liaisons with hospital security when necessary

Volunteers, Activities, and Tours:

• Provides administrative support for volunteer onboarding, schedule management and individual shift requirements/attendance
• Conducts on-the-job training, ongoing supervision, and management for new and existing volunteers to insure:
• Volunteers greet, welcome, register, tour, and check families in/out o Volunteers are familiar with RMHH and hospital policies especially a thorough understanding of confidentiality, safety, and security
• Volunteers maintain a clean, safe, and comforting environment for families by performing light housekeeping, restocking supplies and linen management and delivery
• Volunteers are properly trained for family interaction o Volunteers are aware of expectations and communication processes. Volunteers receive hospital issued security badge and RMHC required apron/vest
• Provides ongoing assessment of individual volunteer performance and provides feedback to the appropriate person
• Ensures volunteers are familiar with database and clock in/out process for accurate reporting of volunteer work hours
• Promotes an atmosphere of support and appreciation to ensure volunteers feel satisfied and successful in their contribution of time
• Responsible for volunteer duties when volunteer is absent
• Greets, hosts, and supervises scheduled activity donors to insure RMHC food safety guidelines are followed
• Assess donor activities and provide feedback/concerns to appropriate person
• Conduct tours and effectively communicates the mission and needs to visitors, hospital personnel and the community at large
• Fills the gap in any volunteer shift

Administration:

• Responsible for receipt/distribution of monetary and goods donations in accordance with

RMHC GH policies and procedures:

• Maintains strong rapport with hospital unit personnel including receipt and management of overnight room issuance
• Responsible for input and report preparation of hospital program usage data for presentation to RMHC Board of Directors, input into company database and use by Advancement department for fundraising
• Acts as on-site leadership during Hospital Program Coordinator absence

Facility Management:

• Performs all necessary requirements to open and/or close facilities
• Conducts room checkout daily for nap and overnight use of bedrooms including restocking of linens and toiletries
• Responsible for management and distribution of food and all types of supply inventory working with multiple vendors and hospital department personnel
• Supports Coordinator with monitoring the physical structures including equipment, appliances, décor, and furniture; reports and follows up on urgent maintenance needs.
• Works with hospital and RMHC IT support to insure available computer and internet service for families
• Monitors movement within the facility and maintains control of the facility usage by families, visitors, and all other guests
• Ensures a clean, safe, and comforting environment for families
• Knowledgeable of RMH and hospital policies on fire safety, security, and maintenance
• Responds appropriately to emergencies and incidents that may threaten the safety and security of the families and/or the facility

QUALIFICATIONS Required

• Bachelor’s degree and a minimum of three years of work experience or the equivalent of five years work experience
• Previous experience supervising volunteers
• Excellent interpersonal skills: patience, compassion, outgoing, tactful, flexible, assertive, honest, trustworthy, professional in manner and demonstrates supportive and cheerful behavior
• Ability to function responsibly and independently as demonstrated by excellent decision making skills, sound judgment and a high comfort level to exercise authority
• Excellent presentation and public speaking and community relations skills
• Excellent organizational skills, attention to details, and verbal and written communication skills
• Proficient knowledge of Microsoft Office Suite

Preferred

• Proficient in speaking Spanish, ability to write in Spanish is an additional plus
• Previous experience working with volunteers and with families during times of stress

This job description reflects an assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at management discretion.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the employee is regularly required to walk, sit and stand; use hands to finger manipulation, handle, feel, reach with arms and hands, and talk or hear
• The employee may be required to lift to 20 pounds (adjust as needed – max 25 pounds)
• The vision requirements include close, distance, peripheral, and depth perception

WHO WE ARE Ronald McDonald House Charities Greater Houston (RMHC Greater Houston) offers a home away from home providing care, compassion and hope to families with seriously ill children being treated in Texas Medical Center member institutions. For more than three decades, we have been helping families with seriously ill children stay close together during difficult times. Today, that vision has grown to include the Holcombe House, a free-standing 70-bedroom home for longer-term stays; a house inside Texas Children’s Hospital with 19 bedrooms; a house inside Children’s Memorial Hermann Hospital with 20 bedrooms; ten family rooms inside Texas Children’s Hospital; and a family room inside MD Anderson Children’s Cancer Hospital.

Job Type: Part-time

Pay: $21.00 - $23.00 per hour

Education:

• Bachelor's (Preferred)

Experience:

• applicable: 2 years (Preferred)

Work Location: In person