Ronald McDonald House Family Room Manager

RONALD MCDONALD HOUSE FAMIY ROOM MANAGER

Reports to: Senior Director of Family Services

Education: Associate Degree

Relevant Work Experience: 3-5 years prior experience in hospitality industry, customer service or social work. Management experience required.

Overview: The Ronald McDonald House Family Room Manager is responsible for keeping the Ronald McDonald House Family Room operating efficiently and ensuring excellent customer service to guests.

Essential Functions:

1. Serve as the primary point of contact for guests visiting the Ronald McDonald House Family Room; assist guests with needs and requests in a supportive, friendly manner.
2. Process referrals for guest suites, check families in and out, and provide tours as needed.
3. In conjunction with MU Health Care, schedule, train, supervise and work collaboratively with Ronald McDonald House Family Room volunteers.
4. Track usage by individuals and maintain guest data and occupancy records.
5. Advise guests of Family Room guidelines and expectations.
6. Clean and organize the Family Room, ensuring a clean and comfortable appearance of the space at all times. This may require performing manual labor.
7. Maintain inventory of supplies and communicate needs with Senior Director of Family Services.
8. Adhere to Ronald McDonald House Family Room and MUHC emergency policies and procedures to ensure compliance with federal, state, and local regulations.
9. Operate and maintain the Children’s Hospital Caring Cart.
10. Facilitate the delivery of the daily lunches through Lunch on the House to Pediatrics and NICU.

Requirements:

· The ability to carry and lift 20 pounds.

· A heart for service and passion for charity work.

· Be dependable, flexible, and highly sensitive to and supportive of the mission of Ronald McDonald House

· Excellent written and verbal communication skills with a strong attention to detail.

· Excellent interpersonal skills and the ability to relate to people of diverse backgrounds.

· Demonstrated organization, problem-solving and decision-making skills with the ability to accept direction and work in both a flexible, team-oriented environment, as well as independently.

· Manage multiple tasks simultaneously and prioritize workload effectively.

· Advanced knowledge of Microsoft Office is required.

· Must maintain discretion regarding confidentiality and privacy.

Position description is for informational purposes and is not an exhaustive list of all responsibilities. Additional duties consistent with this responsibility level may be assigned.

Pay: $50,000.00 per year

Work Location: In person