Road Freight Co-ordinator

What You Can Expect :

• Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.
• Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention
• Tracking and Support: Monitor shipments in transit and update clients on delivery progress.
• Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods
• Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised
• Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems
• Proof of Delivery (POD) Management: Collect, verify, and log Proof of Delivery (POD) documents promptly to trigger client billing and close out files.

What You Bring:

• Organization: Ability to track multiple shipments and schedules at the same time.
• Communication: Clear contact with clients, overseas partners, and carriers.
• Solving: Quick fixes for delayed cargo, route changes, or customs holds.
• Computer Literacy: Skill in using modern logistics and tracking software
• Minimum 1 year’s experience in European Road Freight
• Customer service skills
• Proficient in Math and English
• Other languages beneficial
• Proficient in Microsoft office (Word / Excel / Teams)