Revenue Operations Lead

Revenue Operations Lead

Customer Success / Revenue Operations · Lehi, Utah · In-office

Overview

Join Veras, a fast-growing healthtech startup in Lehi, UT, as our Revenue Operations Lead. Work in-office with a small, high-ownership team building the platform that powers workforce management for senior care facilities across the country. You'll build the system that tells our sales and customer teams where to act: health scoring, CRM and lifecycle automation, QBR data, forecasting, comp plans and capacity planning.

This is a hands-on builder role. You'll work in HubSpot and Metabase every day and partner closely with our Account Executives, Account Managers, Support and the Head of Customer Operations.

About Veras

Veras is an early-stage startup backed by NFX (early investors in DoorDash and Lyft) and Spencer Rascoff (Zillow co-founder) building vertical SaaS for long-term care and senior living. The industry is massive — and it's been neglected by technology for decades. Facilities managing thousands of employees still rely on clunky, disconnected systems built by giant generalist companies that don't understand their world. We're changing that.

Building since April 2024, we've already witnessed strong adoption with over 30,000 people across 500+ facilities using Veras today for scheduling and workforce management, and we're expanding to become the operating system for long-term care. Our goal is to be the single platform that replaces the patchwork of outdated tools these organizations are stuck with — and bring long-term care into the modern era.

Our values:

• Live Golden — be the example you want to see
• Seek Kaizen — never stop improving
• Be a Founder — take ownership, take risks
• Enjoy the Journey — work hard, play hard, celebrate the ride

See what we're building at app.veras.com.

What You'll Do

• Build and maintain customer health scoring, dashboards and alerts in HubSpot and Metabase, so Account Managers know which facilities need a call before the customer says anything
• Own our CRM: lifecycle stages, automations, data quality and reporting
• Produce QBR data packs and value reports for Account Executives and Account Managers
• Run forecasting, churn and expansion reviews, and capacity planning against signed deals
• Administer comp plans and quotas
• Tune health-score thresholds based on what the team actually acts on
• Answer account-data questions from sales and customer operations, and fix data problems at the source
• Give the Head of Customer Operations the usage and ticket data behind Product priorities

What We're Looking For

• 4 to 7 years in Revenue Operations, Sales Operations, or Customer Success Operations
• A hands-on builder: you automate in HubSpot and Metabase (or similar tools) and turn a vague ask into a working dashboard
• Comfortable with SQL and with working directly in messy data
• A systems thinker who builds the system instead of fielding one-off requests, and doesn't need a team of analysts to get things done
• Clear communicator who can explain the numbers to sales leaders and operators alike
• Proactive, detail-oriented and comfortable in a fast-paced, team-first environment
• Experience in B2B SaaS preferred; healthcare, senior living or vertical SaaS a plus

Why Join Veras?

• Work on real problems that matter, with the whole customer team relying on the systems you build
• Join a massive market opportunity in one of the largest and most underserved industries in tech
• Learn directly from experienced founders and operators who are building alongside you every day
• Be part of a team that works hard and plays hard — team outings, hackathons, quality swag, and a culture that actually means it when we say "enjoy the journey"
• Competitive salary and meaningful equity in an early-stage company with real momentum

Interested?

We'd love to hear from you. Apply now or reach out directly if you're curious and want to learn more.

careers@veras.com