Retail Operations Officer
Operational Strategy & Process Optimization Assess, design, and improve operational policies, workflows, and systems to ensure consistency, efficiency, and scalability across all retail outlets. Collaborate with store and regional leaders to diagnose operational challenges, identify improvement opportunities, and implement data-driven solutions. Lead and support strategic initiatives that drive productivity, profitability, and operational excellence. Foster a culture of continuous improvement, ensuring best practices are shared and standardized across all stores. Performance Analytics & Business Reporting Develop and maintain analytical tools and dashboards to monitor key operational and sales KPIs such as conversion rates, customer behavior, and sales performance. Conduct performance reviews and root cause analyses to address underperforming areas and develop action plans for improvement. Prepare structured reports and presentations for senior management, translating data into clear insights and recommendations that guide strategic decisions. Inventory Management & Forecasting Oversee inventory planning, replenishment, and control processes to maintain optimal stock levels and minimize variances. Collaborate with supply chain, logistics, and merchandising teams to streamline stock movement and reduce overstocking or stockout scenarios. Lead periodic inventory audits and stock integrity reviews to ensure accuracy and compliance with company standards. Retail Workforce Planning & Capability Development Support the planning and management of staffing models, ensuring alignment with store performance goals and traffic patterns. Partner with HR and Training teams to develop competency-based training and professional development programs for retail staff. Use workforce data to identify performance gaps, recommend coaching interventions, and support implementation of performance improvement plans. Compliance, Administration & Risk Management Ensure full compliance with company policies, local labor laws, and mall or government regulations governing retail operations. Conduct operational audits and compliance reviews, identify areas of non-conformance, and implement corrective measures. Manage administrative tasks, including maintaining and organizing essential retail store documentation (e.g., business permits, contracts, lease agreements, inspection reports, and licenses). Maintain accurate and up-to-date filing systems (digital and physical) for easy retrieval and audit readiness. Promote a culture of operational discipline and regulatory compliance across all stores. External Partnerships & Mall Coordination Act as the primary liaison with mall management and external partners to maintain positive relationships and ensure smooth store operations. Coordinate with mall administration on leasing matters, store maintenance, operational issues, and promotional collaborations. Negotiate and manage service-level expectations with mall partners to ensure brand visibility, compliance, and operational efficiency. Address and resolve any mall-related concerns promptly, maintaining strong external stakeholder relationships. Cross-Functional Integration & Project Execution Collaborate with key corporate departments (e.g., Marketing, Finance, HR, and Merchandising) to ensure alignment on operational goals and campaigns. Support planning and execution of major retail projects such as new store openings, renovations, and store closures. Manage project timelines, interdepartmental dependencies, and risk mitigation to ensure seamless implementation of retail initiatives. Customer Experience & Service Innovation Gather and analyze customer feedback, sales data, and store observations to identify service gaps and improvement opportunities. Partner with store teams to design and roll out initiatives that enhance the in-store experience and strengthen brand loyalty. Evaluate the success of customer experience programs using measurable KPIs such as NPS (Net Promoter Score), CSAT (Customer Satisfaction), and repeat purchase rates. Pay: Php25,000.00 - Php30,000.00 per month Benefits: Company Christmas gift Company events Employee discount Flextime Health insurance Paid training Pay raise Promotion to permanent employee Work Location: In person
Наблюдалась 2026-09-15, впервые 2026-09-14, источник — Indeed.