Retail Operations
# Retail Operations **Sivas Trading** · Doha · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Position Purpose The Retail Shops Zone Manager is responsible for managing and developing a group of retail stores within an assigned geographical zone. The role ensures that all stores achieve sales, profitability, customer service, operational, and compliance targets while maintaining consistent company standards. The Zone Manager provides leadership to Store Managers, monitors business performance, identifies opportunities for improvement, and implements action plans to maximize sales and operational efficiency. Key Responsibilities · Manage the overall performance of all retail shops within the assigned zone. · Drive achievement of sales, revenue, profitability, and other commercial targets. · Monitor daily, weekly, and monthly store KPIs and implement corrective actions when performance is below target. · Lead, coach, and develop Store Managers and their teams to improve performance and productivity. · Conduct regular store visits and ensure compliance with company policies, operating procedures, brand standards, and customer service requirements. · Review sales trends, customer traffic, conversion, average transaction value, stock availability, and other performance indicators. · Develop action plans for underperforming stores and follow up until measurable improvements are achieved. · Ensure appropriate staffing levels, workforce planning, scheduling, and effective utilization of employees across the zone. · Support recruitment, onboarding, performance management, succession planning, and development of retail employees. · Ensure stores maintain excellent visual merchandising, cleanliness, product presentation, and overall customer experience. · Monitor inventory levels, stock movements, shrinkage, damages, and stock accuracy. · Coordinate with Supply Chain, Merchandising, Marketing, HR, Finance, IT, and other departments to resolve operational issues. · Support new store openings, renovations, relocations, promotional campaigns, and other retail projects. · Ensure all stores comply with health and safety, security, cash-handling, audit, and regulatory requirements. · Prepare regular performance reports and provide management with recommendations based on business results and market conditions. · Monitor competitor activities and identify opportunities to improve the company's retail performance and customer proposition. Key Performance Indicators (KPIs) · Sales achievement versus budget and previous year · Store profitability and sales growth · Customer conversion rate and average transaction value / basket size · Customer satisfaction and service standards · Inventory accuracy, stock availability, and shrinkage control · Staff productivity, labor cost, employee turnover, and retention · Store audit, compliance, and visual merchandising scores Qualifications & Experience · Bachelor's degree in Business Administration, Retail Management, Marketing, or a related discipline preferred. · Minimum 5-8 years of retail experience, including at least 2-3 years managing multiple retail stores or branches. · Proven experience leading Store Managers and frontline retail teams. · Strong track record of achieving sales, profitability, and operational KPIs. · Good knowledge of retail operations, inventory management, customer service, workforce management, and performance improvement. · Valid Qatar Driving Licence is mandatory. · Must be able and willing to travel regularly between retail shops across Qatar. · Good command of English; Arabic is an advantage. · Strong knowledge of Microsoft Office and retail/POS/ERP systems. Skills & Competencies · Strong leadership and people-management skills · Commercial and financial awareness · Sales and target-driven mindset · Strong analytical and problem-solving abilities · Coaching and employee-development skills · Excellent communication and interpersonal skills · Decision-making and accountability · Customer-focused approach · Planning and organizational skills · Ability to manage multiple locations and priorities simultaneously Ideal Candidate Profile The successful candidate will be an experienced retail leader who combines strong commercial awareness with hands-on operational management. The candidate should be comfortable managing multiple stores, holding Store Managers accountable for results, analyzing performance data, developing teams, and taking immediate action to improve sales, profitability, operational standards, and customer experience. Work Location: In person
Наблюдалась 2026-09-20, впервые 2026-09-16, источник — Indeed.