Retail Banking Support Officer - Retail Banking

Urgent requirement for Retail Banking Support Officer - Retail Banking Group in Banking Domain is required for our banking clients in Dubai

Retail Banking experience, strong Excel and reporting capabilities, product support exposure, regulatory/compliance understanding, and experience coordinating with multiple banking stakeholders while maintaining high levels of data accuracy and operational control.- -Must

Job Summary

We are seeking an experienced Retail Banking Support Officer to provide operational, administrative, reporting, and project support to the Retail Banking Group. The role involves supporting regulatory mandates, product validation activities, data management, documentation, product migration initiatives, and periodic business requirements. The candidate will work closely with internal stakeholders to ensure timely delivery of operational and business objectives while maintaining compliance with banking policies and regulatory requirements.

Key Responsibilities

Operational & Business Support

• Execute day-to-day operational and administrative activities within the Retail Banking Group.
• Perform product validation, data verification, and quality assurance checks.
• Prepare, review, and maintain product-related documentation and records.
• Collect, consolidate, reconcile, and validate business data.
• Maintain trackers, MIS reports, and activity dashboards.
• Ensure accuracy, completeness, and consistency of banking product information.

Regulatory & Compliance Support

• Support quarterly, half-yearly, and annual regulatory and business mandates.
• Complete validations, checklists, and documentation as per internal policies and regulatory requirements.
• Monitor deliverables and ensure completion within agreed timelines.
• Maintain audit trails, supporting documents, and compliance records.
• Coordinate with internal teams for required information and documentation.

Stakeholder Management

• Coordinate with Relationship Managers, Operations, Compliance, Legal, Finance, Treasury, IT, HR, Marketing, and other business units.
• Follow up with stakeholders to ensure timely closure of pending actions.
• Support cross-functional projects and product initiatives.
• Escalate operational challenges and unresolved issues to management.

Reporting & Documentation

• Prepare business reports, trackers, MIS, and management presentations.
• Maintain documentation related to products, projects, and compliance activities.
• Support product migration and enhancement initiatives.
• Ensure proper record retention and confidentiality of banking information.

Skills: support,bank,retail