RESTAURANT SUPERVISOR - Quick Service Restaurant (QSR)

Job Summary

Responsible for overseeing the daily operations of the restaurant, ensuring excellent customer service, food quality, hygiene, safety, and efficient team performance. Role requires strong leadership and hands-on QSR experience to maintain smooth operations during busy periods.

Key Responsibilities

• Supervise daily restaurant operations and ensure company standards are followed.
• Monitor opening, closing, and shift procedures.
• Ensure smooth and efficient service during peak hours.
• Maintain proper stock levels and coordinate with the restaurant team regarding shortages.
• Ensure equipment, facilities, and restaurant areas are properly maintained.
• Monitor wastage and control operational costs.
• Supervise, motivate, and support restaurant staff during assigned shifts.
• Allocate duties and prepare staff deployment according to business requirements.
• Monitor attendance, punctuality, grooming, and staff discipline.
• Train new employees on operational procedures, customer service, food safety, and company standards.
• Provide feedback and report performance or disciplinary issues to the Operations Manager.
• Ensure customers receive fast, friendly, and professional service.
• Handle customer complaints and resolve issues promptly.
• Monitor order accuracy, waiting times, and overall customer satisfaction.
• Ensure the restaurant maintains a professional and welcoming environment.
• Ensure food preparation and service comply with company standards.
• Monitor food temperature, freshness, portion control, and presentation.
• Ensure proper FIFO/FEFO procedures are followed.
• Maintain high standards of food hygiene, cleanliness, and sanitation.
• Ensure compliance with HACCP and applicable food safety requirements.
• Monitor cash handling and ensure proper cash-control procedures are followed.
• Check POS transactions and shift cash reports.
• Support daily stock counting and inventory control.
• Minimize food waste, product loss, and unauthorized consumption.
• Prepare shift reports and communicate operational issues to management.
• Report incidents, customer complaints, equipment problems, and staff issues.
• Monitor daily sales and operational performance against targets.
• Ensure all required checklists and records are completed accurately.

Requirements

• Minimum 3 years of experience in a QSR or fast-food restaurant , preferably in a supervisory role.
• Strong knowledge of restaurant operations and QSR procedures.
• Good leadership and team-management skills.
• Good communication and customer-service skills.
• Knowledge of food safety, hygiene, and HACCP standards.
• Ability to work under pressure in a fast-paced environment.
• Flexible to work shifts, weekends, and public holidays.
• Basic computer/POS knowledge.
• Good English communication skills; additional languages are an advantage.

Job Types: Full-time, Permanent

Application Question(s):

• How much is your expected salary?
• How many years do you have as a Restaurant Supervisor - QSR / Fast Food?
• What is your Nationality?
• Do you have a valid Food Handling Certificate?
• You can join immediately?

Work Location: In person