Restaurant Supervisor

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers and more. SHG operates 112 properties across 27 countries, committed to delivering authentic and diverse hospitality experiences that bring people together around the world.

About SUSHISAMBA Dubai

Located on the 51st floor of The St. Regis Dubai, The Palm, SUSHISAMBA Dubai offers breathtaking 360-degree views of Palm Jumeirah, the Arabian Gulf and Dubai skyline.

Combining the bold flavours and cultural influences of Japan, Brazil and Peru, SUSHISAMBA delivers an energetic, high-volume and elevated dining experience in one of Dubai’s most iconic destinations.

Role Overview

We are looking for an experienced and energetic Restaurant Supervisor to join the front-of-house team at SUSHISAMBA Dubai.

The Restaurant Supervisor will oversee an assigned area of the restaurant, coordinate the service team and ensure every guest receives attentive, engaging and efficient service. The successful candidate should have strong floor-management experience, commercial awareness and the confidence to lead employees within a fast-paced luxury dining environment.

Key Responsibilities

• Supervise daily restaurant operations and ensure smooth service across the assigned section.
• Conduct pre-service briefings and allocate stations and responsibilities to the service team.
• Monitor table allocations, service timing and communication between the floor, kitchen, bar and reception teams.
• Maintain SUSHISAMBA’s service, grooming and guest-experience standards.
• Lead, coach and support waiters, runners and other front-of-house employees during service.
• Welcome and engage VIPs, regular guests and international clientele.
• Handle guest feedback and service recovery professionally and promptly.
• Maintain strong knowledge of the food, beverage, and wine menus.
• Support revenue generation through effective upselling and product recommendations.
• Monitor employee performance and provide ongoing training and feedback.
• Assist with opening and closing procedures, cash reconciliation and operational reporting.
• Support staff scheduling, attendance monitoring and shift organization.
• Ensure compliance with hygiene, health, safety, and responsible beverage-service requirements.
• Assist restaurant management with events, special occasions and high-volume operations.

Ideal Candidate

• Minimum of 2–3 years of relevant front-of-house experience within luxury dining, fine dining or a premium lifestyle restaurant.
• Previous experience as a Restaurant Supervisor, Floor Supervisor or strong Head Waiter ready to progress.
• Proven ability to lead and develop a multicultural service team.
• Experience working in a busy, high-volume standalone restaurant.
• Strong food, beverage and wine knowledge.
• Confident handling VIP guests, complaints and service recovery.
• Commercially aware, with experience supporting upselling and revenue targets.
• Good understanding of reservations, table management and service flow.
• Familiarity with SevenRooms, POS systems or similar restaurant platforms is preferred.
• Excellent English communication skills; an additional language would be an advantage.