Restaurant Operations Manager

Restaurant Operations | Abu Dhabi | Licensed Concept

About the Role

We are looking for a hands-on, operations-driven Restaurant Manager who can turn business direction into consistent daily execution. The ideal candidate is a strong operator who builds structure, connects departments, and drives operational and service excellence across the restaurant and central office.

Key Responsibilities

· Operational Excellence: Establish and maintain effective daily routines, SOPs, checklists, KPIs, and control systems to ensure consistent execution.

· Cross-Departmental Coordination: Connect restaurant operations with marketing, procurement, warehouse, finance, HR, and central office, ensuring timely delivery and clear accountability.

· Restaurant Maintenance & Presentation: Maintain a sleek, well-presented restaurant environment through proactive maintenance, effective contractor management, and timely resolution of technical and aesthetic issues, ensuring the best overall guest experience.

· Entertainment & Guest Engagement: Develop and manage suitable entertainment programs aligned with the restaurant concept, target guest profile, and commercial objectives.

· Guest Experience & Service Excellence: Understand the guest profile, study guest behaviour and feedback, and translate insights into improved service standards, guest engagement, and sales opportunities.

· Hands-on Leadership: Personally engage in operational processes, identify weaknesses, and drive solutions from initial action through to completion.

· Business Performance: Drive operational KPIs, expenses, stock, staffing, payments,and execution quality, ensuring efficiency and accountability.

· Sales & Product Performance: Prioritize the restaurant product, ensure effective product positioning and marketing, and drive sales through strong operational execution by service team engagement.

· Team Development: Build a healthy, supportive work environment that promotes teamwork, ownership, professional development, and performance motivation.

· Continuous Improvement: Identify gaps in existing routines and implement practical improvements that strengthen the overall operating system.

Candidate Profile

· Proven experience managing restaurant or F&B operations with a strong practical, hands-on approach.

· Experience working with both restaurant teams and central-office support functions.

· Strong understanding of operational KPIs, cost control, procurement, inventory, staffing, and service standards.

· Ability to establish effective processes and deliver results with limited resources.

· Strong organisational, communication, and problem-solving skills.

· A proactive leader who combines operational discipline with a positive, people-focused management style.

Our Ideal Candidate

A systematic and accountable operator who connects people, processes, and departments; understands the guest; develops a motivated team; and ensures that business and product direction are consistently translated into operational and service excellence.