Restaurant Manager (Non-Halal Restaurant)
# Restaurant Manager (Non-Halal Restaurant) **THE HOUSE OF TASTE SDN BHD** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role As a Cafeteria Manager, you will assume full responsibility for overseeing the cafeteria of an international bank. Your role involves leading, managing, organizing, coordinating, and promoting various activities with a primary focus on delivering an exceptional customer experience. The position requires strong leadership, customer service skill, problem-solving capabilities, effective communication and organizational skills. Responsibility and Accountability: 1. Operational Excellence and Leadership: - Oversee the smooth operation of the cafeteria's food service, including front-of-house and event catering. - Lead the team to deliver high-quality service, ensuring exceptional customer experiences. - Foster a positive work environment that encourages teamwork, collaboration, and individual growth. - Implement, enforce, monitor and feedback regarding company policies, standards, and procedures to maintain operational excellence. - Take accountability for maintaining operational excellence in all facets of cafeteria management. - Develop and implement strategies to streamline operations and enhance overall efficiency. - Provide guidance and support to team members, fostering a culture of continuous improvement and professional growth. 2. Customer Engagement and Relationship: - Coordinate and organize the team for all customer engagement initiatives. - Maintain strong customer relationships within the business unit. - Provide efficient problem solving to address the operations issues effectively. - Implement strategies to enhance customer satisfaction, address concerns, and ensure a positive overall experience, fostering long-term loyalty. - Analyze customer feedback and market trends to identify areas for improvement. - Implement initiatives that enhance customer loyalty, engagement, and overall retention, contributing to the sustained success of the business unit. 3. Event Management: - Communicate effectively with customers regarding event details and requirements. - Prepare and issue quotations accurately based on customer requirements. - Maintain and efile all quotations and update the function report diligently. - Process orders and follow up with clients to ensure satisfaction. - Coordinate with the kitchen team and catering operations team to ensure seamless execution of food preparation and service delivery. - Oversee the billing process to ensure all invoices are issued and payments are collected efficiently. 4. Food Safety and Compliance: - Ensure strict adherence to House of Taste and the client’s food safety standards, hygiene regulations, and compliance with health regulations. - Conduct regular inspections and audits to maintain high cleanliness and safety standards. - Update Event Listing upon confirmed orders. - Liaise with the operations team to communicate event details and special requests. - Ensure all event information is accurately conveyed and understood by the relevant teams. - Assist in the preparation and coordination of events as needed. 5. Cost Management: - Manage costs effectively, including purchasing and inventory control. - Implement measures to optimize operational efficiency and reduce wastage. - Monitor and follow up on pending purchase orders with clients. - Ensure timely and accurate invoicing and collection of payments. - Coordinate with the finance team to resolve any billing issues. 6. Training: - Deliver training programs to team members within the business unit, ensuring that all aspects of the role are covered. - Develop and implement effective training strategies to enhance the skills and knowledge of the team members, contributing to overall performance improvement. - Maintain accurate and up-to-date training records for all team members in the business unit. - Regularly review and update training documentation, including attendance records, performance assessments, and skill development plans. - Ensure compliance with training requirements and assist in audits by providing detailed and organized training records. 7. Communication and Collaboration: - Collaborate with marketing team for new products, promotions, community engagement activities to drive business growth and increase user satisfaction rates. - Collaborate with finance, human resource, marketing and QHSE to ensure accurate submission in timely manner. - Communicate effectively with all stakeholders, ensuring a cohesive and coordinated approach. - Communicate effectively with the relevant stakeholders to ensure the billing and collections are carried out accurately and in timely manner. 8. Reporting and Analysis: - Generate regular reports including key performance indicators, key financial indicators, operational metrics, asset listings, etc. - Analyze sales data, trends, and customer feedback to identify opportunities for improvement. - Generate and present the Monthly Client’s Report (MCR) accurately and in a timely manner. 9. Administrative Support: - Provide general administrative and clerical support including emailing, scanning, copying, update records, submit reports, etc. - Maintain electronic and hard copy filing systems. 10. Other Duties: - Assist in the planning and execution of special projects or ad-hoc tasks as required. - Support other team members, departments and other business units as needed. Qualifications: - Bachelor's degree/diploma in Hospitality Management, Food Service Management or bachelor's decree/diploma in other faculties with prior work experience in the similar sector. - At least 5 years working experience in the hospitality industry. - Strong leadership and team management skills. - Knowledge of food safety and hygiene standards. - Excellent communication and customer service skills. - Proficiency in Excel and experience with managing POS systems. - Ability to handle multiple tasks and work well under pressure. - Analytical mindset to analyze data and make informed decisions. - Attention to detail and commitment to service excellence. - Accountability and responsibility for the smooth and efficient operation of the cafeteria and customer satisfaction. Job Type: Full-time Pay: RM5,000.00 - RM7,000.00 per month Benefits: - Meal provided - Opportunities for promotion - Professional development Experience: - Hospitality: 5 years (Preferred) Language: - Mandarin (Required) Work Location: In person
Наблюдалась 2026-10-15, впервые 2026-10-12, источник — Indeed.